Customer Success Representative, nP

Passionate about precision medicine and advancing the healthcare industry in the mental health space?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

 Responsibilities:

• Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and e-mail communications with providers and care teams
• Successfully manage high volume of client-facing interactions and establish strong rapport with partners
• Use problem solving skills to create and offer solutions to customers of varied complexity
• Provide phone and email support and education to customers and patients about Tempus products and services 
• Document all communication and maintain appropriate records and maintain a database of client information
• Lead/assist in clinical data delivery for Tempus-sequenced patients
• Work in a team towards group goals regarding client growth and operational efficiency
• Work from 9am-5pm CT Monday through Friday

Required Knowledge and Skills:

• 4 year college degree, preferably in Biological Sciences or a similar discipline
• Exceptional written and oral communication skills, with high level of professionalism and enthusiasm
• Ability to understand and communicate scientific and/or technical information
• Ability to work well under pressure and maintain a professional and positive demeanor
• Adaptable to changing procedures, policies and work environment
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
• Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
• Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency
• Bilingual a huge plus

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