Say hello to Newton — Canada's first low-cost cryptocurrency trading platform. We see a future where financial systems are open to everyone and built to empower people to embrace financial freedom. We believe cryptocurrency plays a role in that future, so we're making it more accessible to Canadians.
Newton team members are spread out across Canada within a fully-remote capacity.
As a Customer Success Representative, you'll work remotely from your home with Newton's Customer Success team to deliver the best possible experience to our customers while using our service. Sometimes you won't have all the answers, so if you can be resourceful, you'll be an integral part of the team.
As a Customer Success Representative you will be responsible for:
Guiding our customers through the process of signing up for our services, performing identity verification and other screening checks, as requiredAdhering to a daily schedule of help desk support through live chatEngaging in human conversations with our customers to identify and resolve issuesEnsuring users have a quick response time by staying on top of assigned tickets, with same-day ticket reviewAdvocating for customers and the Newton app by communicating with stakeholders to provide customer feedback, bug reports, and other information that will help them to improve Newton in the futureRequirements for this role:
Experience providing exceptional customer service in a contact centre, retail or service environmentProven track record of being incredibly resourceful and finding solutions even when there is no clear pathAbility to adapt to new processes and work accurately in a fast-paced, rapidly changing environmentProficiency with technology paired with excellent typing skillsHave strong reading, writing and communication skillsWillingness to learn all about cryptocurrency and trading, care deeply about people support, and enjoy having genuine human conversationsPossess high level of understanding, patience and empathy, and an ability to navigate more difficult interactions with professionalismAre committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new thingsEnsure privacy and security practices are followed at all times for both customers and NewtonAt Newton, we celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Tags
crypto
security
retail
trading
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