Customer Success Representative

The future of food production hinges on an important question: How do we feed the world’s growing population without compromising our natural resources? Farmers feed our population and hold the keys to vital climate solutions. At Halter, we’re on a mission to enable farmers to run the most productive and sustainable farms. Farmers are using Halter to break free from the time-intensive constraints of conventional farming. They’re growing more grass, increasing production and improving the health and wellbeing of their cattle.

We bridge deep tech into farming. Halter enables farmers to remotely shift, virtually fence and proactively monitor their cows’ health and behaviour. Can you imagine watching 500 dairy cows turn in unison and walk calmly towards the milking shed? Or beef cattle, behind virtual fences, happily grazing with their calves? No quad bikes, no dogs, no fences. Just a mob of cows walking at their own pace. People say it looks like magic. Our customers are revolutionizing farming with Halter. It's changing lives and transforming an industry.

People join Halter because they want to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our careers website, LinkedIn & Instagram.

About the role

We are searching for a driven and high-performing mid to senior-level Customer Success Representative to support and grow Halter in the Taranaki region. This is an opportunity to positively disrupt an industry and pioneer groundbreaking change, working with some of the highest-performing dairy farms in New Zealand. Serving as the primary point-of-contact for Halter customers, you will be passionate about driving farmer success for one of the world’s fastest-growing companies that will transform how they farm to become leaders in productivity and sustainability.

You will be backed by a team of exceptional people on the ground in the North Island and at Halter’s Auckland HQ, to ensure this is the best job you’ll ever have.

This role is based remotely in Taranaki.

• Account Management: Nurturing and expanding the revenue of current Halter customers, by adding value in every interaction to drive on-farm goals and performance.
• Deployment: Supporting the onboarding, training and implementation of the Halter system on customers' farms, ensuring all relevant farm owners, managers, and workers are able to successfully use the system.
• Relationship Building: Cultivate genuine and trustworthy relationships with farmers, their teams, and families, fostering strong connections and understanding.
• Farmer Success: Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success.
• Problem Solving: Provide prompt and effective support to farmers and team members, addressing technical or operational challenges with expertise and efficiency.
• Community & Networking: Represent the Halter brand with pride, lead local discussion groups, and proactively build strong networks within the community for increased brand visibility and connections.
• Customer Advocate: Acting as the voice of the customer and bridging the gap with our product teams to provide important context about what is happening on the ground with our farmers and their animals. 
• Technical Expertise: Working closely with our product teams to provide technical and practical advice from a farmer’s perspective on everything reproduction, pasture and agronomy.

• 2-4 years of experience in relationship management/account management roles.
• Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed.
• Strong business acumen.
• Positive attitude and collaborative team player who excels at overcoming challenges.
• The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy.
• A hunger for success and personal growth, and an eagerness to evolve alongside a world-class team.

• A genuine and shared connection to our mission to make a difference in the world.
• The excitement, risk, and reward of a high-growth technology scale-up.
• The pride of joining an iconic New Zealand technology company growing successfully on the global stage.
• The opportunity to work with and grow together with an enthusiastic, and highly gifted team with diverse backgrounds.
• The opportunity to supercharge your career in a supportive and caring environment.
• Our ideas are truly valued, we are able to move fast, and our impact is real.
• Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
• We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
• Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
• Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
• We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!

Our Office First Approach

We do have flexible working hours and you can work from home when you need to but we encourage our team to be in the office as much as you can.

We have an office-first approach because we would like to keep the opportunity for teams to have spontaneous interactions which in turn has allowed our team at Halter to foster strong relationships. Stronger relationships make it easier to disagree, give feedback, do meaningful work and as a result, be higher performing as a team.

This is applicable mainly for our office-based roles rather than on-the-road roles in the Customer Success or Business Development teams.

Join our team

If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!

Please also feel free to check out the careers and culture page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.

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