Customer Success Manager

Traackr is a global technology company with offices in San Francisco, New York, Boston, Paris, and London. Our influencer marketing platform enables brands to find, manage and analyze their influencer programs across all major social media channels. Our clients include L'Oréal, Samsung, Coty, Adidas.

We have fostered a culture that empowers our team to spend every ounce of energy toward solving our customers’ problems and lifting their businesses through influencer marketing. It’s our method that tames the madness. 

This position is 100% remote, based in the New York Metropolitan Area. 

As a Customer Success Manager, you will be responsible for partnering with our global customers based in the US/Europe to optimize the implementation and adoption of Traackr and enable teams to find success with their influencer program goals. We aim to deliver a best-in-class experience for every single client at every touch point. You will make our customers real fans of our technology.

Come join our incredible team!

• Establish tailored onboarding and training plans for new clients to ensure they learn, adopt, and are successful at the onset with the Traackr product. This includes specific coaching and use case analysis.
• Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress
• Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals
• Monitor and address adoption and usage for clients
• Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth

• 5+ years experience as a customer success manager working with global enterprise clients
• Experience in the SaaS technology space - preferably marketing or communication ecosystems, either directly or supporting a marketing product or a marketing technology
• Experience in beauty or influencer marketing
• Excellent written and verbal communication skills across multiple geographies
• Communicate with clients at all levels within the organization to drive Traackrs value 
• Collaborative and team-oriented mindset
• Demonstrated public speaking and presentation skills
• Experience working in a more consultative capacity with clients; preparing and delivering presentations; comfortable running and facilitating dynamic workshops, including content presentation and engaging exercises for small/large groups, and holding senior discussions about goals, work programs, and results
• Bachelor's degree or higher

Salary

The base salary for this position ranges between $85,000 - $110,000 and will vary based on your location and experience level. 

Benefits 

• Competitive salary
• Remote work, hybrid options, and home office set-up stipend 
• Coworking office subscription 
• Comprehensive health, dental, and life insurance for you and your dependents*
• Open vacation policy and flexible holiday schedule 
• Paid parental leave to let you spend valuable time with your loved ones
• MacBooks are our standard
• Career development, internal and external training opportunities
• Employee-led DEIB task-force and annual Traackr Olympicss 

*Please note: Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region. 

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Traackr Privacy Notice all questions, comments, and requests regarding data processing at Traackr Inc. should be addressed to datarequest@traackr.com

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