Customer Success Manager

Hey, we're Sparta Commodities!

We are a Swiss, VC-backed startup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We've already gained significant market traction and are financially backed by Venture Investors.

We are seeking an enthusiastic and energetic Customer Success Manager to join our team, working remotely from Houston, with occasional visits to a central hub for collaborative meetings. You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies.

Duties

• Drive the customer success outcomes of product adoption, customer satisfaction and overall account health scores.
• Manage the full customer success lifecycle, including onboarding, support, adoption, advocacy, and retention.
• Collaborate with the wider team to define and improve the customer lifecycle process.
• Identify and collaborate with the sales team on cross-sell and upsell opportunities.
• Provide feedback to the business and product team that helps define our product roadmap.
• Manage the customer success platforms to a high standard.
• Assist in driving a company-wide culture of customer success.

Requirements

• At least 5 years of professional experience in a customer success manager or similar role.
• Possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team to manage these.
• Ability to influence through persuasion, negotiation, and consensus building.
• An understanding of our client base and the challenges they face.
• A passion and drive for revenue and account growth.
• Deep understanding of value drivers in recurring revenue business models.
• Analytical and process-oriented mindset.
• A demonstrable desire for continuous learning and improvement.
• Enthusiastic, curious, creative, inquisitive, and resilient mindset.

Desirable Skills

• Combined background of post-sale and sales experience.
• Oil or commodities trading knowledge or experience.

Benefits & Perks

• Remote with occasional visits to a Houston central hub for collaborative meetings.
• An opportunity to be part of a disruptive Scale-up that is challenging the status quo on commodity trading data and analytics.
• Competitive salary and benefits package.
• Excellent work-life balance.
• Attractive and hopefully life-changing company stock option plan.
• Yearly company-wide meet-ups (we’re off to Mallorca this year!)
• Training and education budget, ensuring your continuous growth and development.

Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. As an international business, we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.

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