Customer Success Manager - Socialie

PhotoShelter is a leading Digital Asset Management (DAM) that helps marketing and creative teams manage their assets online. Nearly 2,000 brands rely on PhotoShelter to get their creative content to their audience, including Delta Airlines, the Boston Red Sox, the University of Florida, the Special Olympics, FreshDirect and more.

Socialie, a subsidiary of PhotoShelter, is looking for a sports and social media focused individual with a history of industry experience to join our tight-knit team. This role will be focused on looking after the biggest and best sports brands in the world as we partner with them to execute first-class social media content distribution programs.

As a Customer Success Manager, you will impact Socialie by solving our customers’ strategic, operational and basic product challenges through onboarding and continued guidance. You will be responsible for understanding our customers’ needs and supporting the elevation of their social media content distribution programs using our products. As the primary point of contact for our customers, you will be responsible for growing their engagement and usage of Socialie. Socialie was acquired by PhotoShelter in 2023, and we are now experiencing exciting growth as part of a global family of brands delivering advanced content technology to marketers and creative teams.

• Own the customer relationship as the lead point of contact post-sale
• Deeply understand Socialie products, how they work, and the multitude of ways our clients (social media pros, professional photographers, content teams) use the system.
• Partner with customers to advise on implementation of content distribution programs, best practices, strategy and measurement
• Maintain a regular cadence of customer check-in calls to ensure customer health and engagement
• Manage incoming product support questions and facilitate technical support when necessary
• Drive product adoption through customer trainings, evangelizing new features and understanding customer use cases
• Identify emerging opportunities within the social media space
• Monitor and report on customer performance
• Collaborate with Account Executives during customer renewals to expand revenue opportunities
• Collaborate with product management to influence the future evolution of Socialie

Requirements

• Background of 2-3 years in working for or with sports organizations
• Proven experience as a Customer Success Manager at a software company, agency or relevant company is a strong plus
• Experience using Salesforce or other CRM software is ideal but not required
• Strong knowledge of social media platforms
• Highly organized and detail oriented, but able to move fast.
• Customer-focused and a personable relationship builder.
• Have a focus on impact and demonstrated success exceeding goals.
• Experience in a client facing role with excellent customer service and problem-solving skills.
• Excellent interpersonal skills and ability to write/speak professionally and succinctly.
• Ability to listen, exhibit patience, and eloquently communicate difficult answers.
• Ability to work in a fast paced, dynamic, small company environment.
  
  

This role can be located in: New York City (HQ - Hybrid); Tristate area (Hybrid); Alabama (Remote); California (Remote); Colorado (Remote); Florida (Remote); Illinois (Remote); Maryland (Remote); Massachusetts (Remote); Michigan (Remote); Montana (Remote); North Carolina (Remote); Oregon (Remote); Pennsylvania (Remote); Rhode Island (Remote); South Carolina (Remote); Texas (Remote); Virginia (Remote); Washington State (Remote)

**Candidates must either work on the East Coast of the US or be willing to work East Coast hours.**


Our Commitment to Diversity, Equity & Inclusion:
The team at PhotoShelter has a set of foundational values – among them are “we operate with heart” and “our integrity drives everything.” As these values guide our company, PhotoShelter is committed to maintaining a welcoming and respectful workplace that celebrates each employee’s unique identity. We recognize that diverse viewpoints and experiences are essential to the success of our team. Alongside our commitment to photographers and creative teams, we in turn ensure that team members from all backgrounds are supported to grow creatively and professionally in their careers at PhotoShelter. We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. It’s not about our bottom line, it’s about the core values that drive us forward. Our management team and hiring managers are mindful of the needs of our unique community, ensuring that our workplace is inclusive, welcoming and safe for all.

Benefits

We're offering:

• An inspired environment. Inc. Magazine named PhotoShelter one of the fastest growing companies in the US and we’ve been awarded one of the Best Places To Work in NYC by InternetWeek with special recognition for our employee happiness scores.
• Visual Media industry expertise through exposure to amazing photographers and videographers and new trends in the industry.
• Benefits. We offer the usual good stuff. Competitive annual salary, variable pay incentives, 401(k) with company match, insurance coverage (medical, dental and vision, life), generous PTO, and commuter benefits.
• Compensation range for this role starts at $60k annual base salary (commensurate with experience and may vary based on work location), plus variable pay incentives.

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