Customer Success Manager

We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business' revenue potentials and minimize churn rates. A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

• Establish clear client retention goals
• Process milestones for the clients and employees to work toward
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Review customer complaints and concerns and seek to improve the customer experience

Requirements

• Proven work experience as a Customer Success Manager or similar role
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)

What We Do...

Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications. Almost 600 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success.

A tiny bit of about how we got to where we are today...

Time and time again, we have seen companies struggle in capturing data derived from customer conversations, which has left them hamstrung in delivering the optimal customer experience. This can and has led to poor sales and service performance, poor customer satisfaction and consequent loss of business.

Natterbox launched in 2010 to solve these business telephony issues and bring voice into the digitised customer experience through our cloud PBX service that captures and integrates voice into customer processes and the Salesforce CRM system.

So why should I consider a career at Natterbox?

• The product's success speaks for itself - we are one of Salesforce’s fastest growing ISVs after all!
• We look after our staff's wellbeing - something which has never been more important! In a recent wellbeing survey, our employees scored their wellbeing over 50+ NPS. And we are working towards pushing that even higher!
• We reward our staff for their commitment and hard work - from competitive salary packages, to staff benefits which cater for all needs. We also focus strongly on helping our team members reach their ultimate career aspirations.
• We work hard, but have a lot of fun along the way! We arrange great events for our staff, but also include our partners, suppliers and community in celebrating success.

Interested in hearing more about us?

Come take a look for yourself...

https://www.natterbox.com/company/

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