About Meaningful Gigs:
Meaningful Gigs is a Creative Matching Platform that uses AI to connect highly- skilled creatives to top brands like Starbucks, Johnson & Johnson, Amazon and Google. Our vision is to create 100,000 skilled jobs for Africans while redesigning the future of creative work.
As the Customer Success Manager, you will play a vital role in driving our business goals through building and retaining authentic relationships with our customers leading to retention and growth.
WHAT YOU'LL BE DOING:
- Build authentic relationships with our enterprise customers.
- Develop retention and renewal strategies to ensure our customer base remains loyal.
- Actively manage competing priorities, demonstrating a sense of urgency, and maintaining strong organizational skills.
- Building a customer community of advocates who will recommend our services.
- Support and manage creative community on contract with our customers.
WHAT YOU MUST HAVE:
- 5-10 years of experience in an account management or customer success role in a 100+ person agency or high-growth, early-stage startup.
- Enterprise experience.
- Excellent problem-solving skills with an agency mindset.
- Strong negotiator with a customer obsessed focus on retention and growing accounts
- Experience working with creatives and a deep understanding of their skills and processes.
- Advanced motivational and negotiation skills.
- Relationship building with enterprise customers.
- Retention and renewals.
**This role requires the employee to be available to work Eastern Time (ET) hours.
WHY MEANINGFUL GIGS?
- Fully Remote, Forever.
- Unlimited PTO (that you are actually expected to use!)
- Competitive compensation package + equity options
- Health benefits (medical/dental/vision/etc.)
- Paid disability and maternity leave
- Monthly wellness stipend
- 25 International, diverse and badass colleagues
Also: We are proud to be a highly inclusive company and an Equal Employment Opportunity employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every background, identity, abilities, and mindset to join us on our mission to create 100,000 jobs for Africa
Tags
amazon
AI/ML
account management
startup
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