Customer Success Manager - Key Account Manager (f/m/d)

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

As a Customer Success Manager within our key account management function, you'll be at the heart of creating and maintaining strong connections with our key accounts, primarily larger photography companies. Your mission? To guide and empower them in their journey towards success by embracing digital transformation through the GotPhoto SaaS solution.

Please note that this is a US remote role - you must be located and resident in any of the following states: California, Colorado, Florida, Georgia, New Jersey, New York, Oregon, Pennsylvania, South Carolina, Texas, or Virginia.

You will be part of the Customer Success US team working closely with Julius Nadolny, Chief Operating Officer. As our Customer Success Manager, you will:

• Foster strong relationships with our current enterprise customers, proactively assisting them in achieving their business goals

• Drive customer revenue growth by continuously consulting them about potential improvements and best practices for leveraging GotPhoto to its fullest potential

• Take responsibility for retaining and growing a defined pool of customers

• Actively monitor key account performance metrics, identifying trends and patterns to prevent churn

• Collaborate with cross-functional teams such as Sales, Product, and Support, to create a cohesive customer experience and proactively address customer requirements to drive effective solutions

• You possess over 5 years of hands-on experience in Customer Success and Account Management roles, focusing on existing customers

• You have around 3 years of experience working with enterprise-level customers

• Experience in effectively navigating software solutions, explaining complex products in a B2B environment

• A strong communicator who enjoys building collaborative relationships with both clients and internal stakeholders across the company

• An analytical mindset that works conversion-optimized and identifies opportunities for sustainable client and company growth

   

• Unlimited paid holiday and flexible sick leave

• Your well-being and personal life are important: We now also offer paid medical leave and a paid parently leave policy

• Make use of our remote work policy and work 2 months abroad from a different country

• Subsidized fitness membership through Classpass

• Development & learning opportunities through regular check-ins with your team lead, team exchanges, and development reviews

• Education budget, that allows you to grow professionally and explore new ideas

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team!

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

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