Customer Success Manager

FELFEL is rapidly growing start-up, delivering chef-designed lunches and barista-level coffee to offices, now expanding from Europe to the US, starting in NYC.  Be part of our exciting start-up phase: Join our dynamic team and contribute to the growth and success of FELFEL in NYC and beyond.  As a Customer Success Manager, you are the key connector between FELFEL and our clients.  You build strong and lasting relationships with our corporate clients and ensure that they are happy and satisfied with our services, and that we are their favorite lunch option.

• B2B Client relationship management – you are the first and last point-of-contact for clients, and you are constantly working to deepen your relationship with our customers and the value you provide to them
• You have strategic insight into your own clients and thus create and execute targeted development strategies to achieve growth, retention and other team goals.
• You work in close collaboration with the Sales team to generate new leads
• You launch new clients / offices including the preparation, coordination and execution in partnership with our customers and with various internal teams.
• You organize events with customers, including of course a really energetic and effective launch event.  They you and closely monitor and check in with clients during their trial phase / first year with FELFEL
• You processing daily requests from your stakeholders/owners at each client/potential client.  This could be done via e-mail, phone or directly by meeting at the client site.
• Overall you understand customer needs and issues, and develop individual and creative solutions, where needed.
• Represent our FELFEL brand and values:  You lead by example and represent FELFEL values and our brand promise with clients, business partners and also internal team members.  Your ensure these values are reflected in service the excellent, warm, personalized attention that you give our customers each day

• You enjoy good food and delicious coffee
• You enjoy interacting with a wide range of people – whether it’s the CEO of a small company or the facility manager of a large corporation.
• You are customer-oriented and you enjoy finding creative and individual solutions according to the needs of your client.
• You are happy to be out and about, meeting clients in the field and you enjoy variety in your work days
• You are a team player with a positive attitude and customer-centric mindset, and flexibility is one of your strengths.
• You have a minimum two years of professional experience in B2B sales, ideally in food, beverage and/or hospitality
• You are a strong communicator verbally and in writing.
• You are authorized to work in the United States. Currently FELFEL does not provide visa sponsorship. All applicants must be able to provide legal proof of their eligibility to work in the U.S.

• Lots of delicious food in our own office FELFEL fridge – who says there’s no such thing as a free lunch?!
• The finest Italian coffee and tea, thanks to our carefully selected Fair Trade coffee beans, roasted exclusively for us in Italy and paired with our custom developed espresso machine and line of teas.
• Exciting and convenient location: Our office is located in the heart of New York City in Flatiron within easy access to public transit, the Union Square Greenmarket, Eataly and other sources of culinary inspiration, culture and fun. 
• Hybrid work: We believe in the powerful productivity, connectivity and collegiality of working together and enjoying meals together in person and you’ll find us in the office ~4 days per week.
• Remote work: Two weeks per year to work remote from anywhere in the world, including in our head office in Switzerland or anywhere in the world with solid internet connectivity AND if/when your role & responsibilities can be effectively executed remotely. 
• And more great benefits:  Our thoughtfully composed full range of benefits reflect how we value our team members.  In addition to generous paid time off, flexible holidays, and delicious food, we offer comprehensive healthcare insurance options, including some that cost less than $20/month, a retirement/401K plan and a range of other benefits: commuter transit FSA, life insurance, long & short-term disability, access to mental health support, financial advisers, healthcare concierge services and more.  We also offer paid parental leave, opportunities for professional development, on-the-job training with cross-functional and even cross-regional career growth opportunities with our team in Europe.  We love to gather, connect and celebrate our team members, hard work, accomplishments with events and recognition throughout the year.

If this sounds like the job for you, then APPLY NOW and send us a short 1min Video (via Wetransfer or similar to jointheteam@felfel.com OR via whatsapp to +41 79 678 41 79) explaining, why you are the right candidate for this position and what fascinates you most about the role and FELFEL! We are looking forward to hearing from you

*Benefits still under development and may change over time, these are a sample of what we have now.

FELFEL has been revolutionizing the office food and coffee experience since 2014.

The family-owned start-up brings the most delicious food from local chefs and farmers straight to the office, along with an award-winning service & hospitality culture. In addition, FELFEL offers an Italian coffee bar experience where employees can enjoy amazing coffee every day in their office, ‘the Italian way’.

Today FELFEL serves over 1000+ offices in Europe and has helped over 700 CEOs happier, healthier, more engaged teams.

The highly anticipated launch in New York City is underway now.

We value hospitality, excellence and community.  We also believe diversity in experience only contributes to team growth and success. Every employee has the right to work in surroundings that are free from all forms of discrimination and harassment. It is our policy to provide equal employment opportunities (EEO) to all applicants without regard to race, religion, age, gender, disability, national origin, sexual orientation, or veteran’s status.

Discover more at: felfel.com

Start: As soon as possible

Employment level: 100%

Location: New York City

Salary Range: $85k - $105K (commensurate with experience and level)

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