Connectly

USA

Posted on: 24 July 2024

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Customer Success Manager (CSM) - Global

At Connectly we are building revolutionary conversational commerce experiences. Unlike traditional shopping where you have to download an app, or sign up on a website, we allow customers to engage and transact directly within the thread.

By choosing Connectly you will join a VC-backed series A startup on a growth trajectory, work with our world-class team, and experience rapid career advancement opportunities.

About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for Google, Facebook, Uber and other startups.

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Responsibilities

Develop and maintain strong relationships with clients on the pilot phase until end of onboarding

Identify and pursue new business opportunities

Create and deliver compelling sales presentations

Collaborate with internal teams to ensure client satisfaction

Meet and exceed sales targets and quotas

Analyze market trends and provide feedback for product improvements

Maintain detailed records of client interactions and sales activities in CRM software