Customer Success Manager

We are the company that stands behind the spectacular success of CKEditor, used by millions of people around the world. We have been setting standards in creating technologies for content editing for over 17 years

We are proud to deliver our unique products to companies such as Zendesk, Microsoft, IBM, Drupal, Thomson Reuters, Airbus, and hundreds of more worldwide-recognized brands.

As we continue to grow and expand, we’re looking for a dynamic Manager to lead and grow our Renewal Specialists team. In this role, you will be responsible for not only managing a team of renewal specialists but also actively engaging with key clients to renew subscriptions and expand our business within your designated territory.

• learn, understand and leverage CKEditor Ecosystem value proposition;

• lead and motivate a team of Renewal Specialists to achieve renewal and expansion targets;

• develop and implement sales strategies to ensure the renewal and expansion of key client accounts;

• collaborate with the sales team to identify opportunities for upselling and cross-selling;

• maintain and nurture relationships with key clients, understanding their needs and providing tailored solutions;

• when necessary bridge between Sales, Customer Care, Finance and Software teams;

• create and analyze sales performance reports to track progress and identify areas for improvement;

• provide coaching, mentoring, and ongoing training to team members;

• foster a culture of excellence and accountability within the team.

• proven experience in sales, with a strong track record of achieving and exceeding targets;

• prior experience in managing a sales team;

• excellent communication, negotiation, and interpersonal skills;

• a deep understanding of subscription-based sales and customer retention;

• familiarity with the software industry and subscription-based business models is a plus;

• ability to work independently, manage time effectively, and prioritize tasks;

• a passion for sales and a results-driven mindset.

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