Bloomreach

Bratislava, Bratislava, Slovakia

Posted on: 26 July 2024

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Customer Success Manager

Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM) operating from Central Europe. Could you be one of them?

Help top e-commerce businesses boost their performance.
Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.

Your starting salary will be €2,700 per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Client Services Team.Tasks and responsibilities:
As a Customer Success Manager you will be expected to:

Build long-term relationship with your clients
Act as a trusted advisor & industry expert able to challenge the status quo
The role of CSM is to act as a guardian for both, client & Engagement product.
On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

What we expect of the candidate:

3-5 years of work experience. Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
Knowledge of e-commerce, marketing and the current trends in the industry.
Working proficiency in English and Russian

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