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Posted on: 22 June 2023
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Accelerating the Web3 transformation journey
SettleMint is here to make blockchain application development easy for developers, by providing the best high-performance low-code platform for blockchain development for enterprises and the public sector.
We are a venture-funded global scale-up, and we recently closed our series-A funding of €16 million, co-led by Molten Ventures and OTB Ventures. We reached a new phase of growth, and we are now going to expand our operations and teams really fast, with clients in financial services, retail, manufacturing, and public institutions across the globe, with branches in Belgium, UAE, India, Japan, and Singapore. We work closely with our growing network of partners in all regions enabling them to quickly deliver solutions to their clients.
How we work
We are a remote-first company, we work async (so you can focus on the actual work) and we empower our team members to take ownership of their work. We hire the best talents in the blockchain space and we trust their ability to do a great 100%!
Skills, values alignment, and cultural fit are equally important to us, as they will enable top-performing team members to rapidly grow their careers with us.
If this sounds exciting to you, go ahead and apply for this role!
The role
As the Customer Success Specialist you work directly with customers, mainly IT departments of our integration partners, to make sure they get the most value out of our product and receive all the service they need to achieve their goals.
You focus on delivering exceptional experiences to our customers by setting them up for success and drive adoption and engagement across the entire post-sale journey.
You are the biggest cheerleader of the company, actively engaging with our customers and cultivating customer championship through every step of their journey. You make sure they experience the value of our company and product from the moment you onboard them through their full life cycle. You are also the voice of the customer and responsible for communicating customer feedback and needs to the other teams in the company.
You become an integral part of an international team, working remotely. You will be in the Product team, within the Customer Success department, which is a cross-functional group of Customer Success engineers, DevRels, and technical content creators. All closely working together on creating trusted relationships with all customer stakeholders to ensure they receive a world-class service. You report directly to the VP of Customer Success.
Responsibilities
What we are looking for
Benefits of working at SettleMint
Inclusivity and belonging
SettleMint is inclusive for everyone and is for anyone.
We encourage candidates from all ethnic, gender, sexual, age, and abilities groups to apply and be part of our company.
We are a very diverse team, and we want to continue our efforts in hiring and retaining the most diverse talents from all over the world.
We believe in offering employees a flexible workspace to create a happy, productive, diverse, and inclusive team.
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