Customer Service Specialist

*****US Based Client. Must be Proficient in both English & French Written and Verbal Skills.

Only Resume Written in English will be Accepted.*******

We’re on the lookout for driven, people-loving individuals who look forward to delivering unsurpassable customer service that keeps our loyal fans coming back for the world class customer experience.

If you’re into providing stellar customer service, enjoy a close-knit team environment, and are able to work at home then we are the right fit for you.

Essential Duties & Responsibilities

We offer our world class customer service through phone, email, and chat channels. Our main function is to assist our customers with:

● Placing orders online

● Submitting requests for returns and exchanges

● Filing warranty claims

● Answering general product questions and making style suggestions when warranted

● Replying to social media correspondence

● Resolving customer issues with shipments, order adjustments, and address changes

● Additional Duties and responsibilities as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

*Must be Proficient in both English & French Written and Verbal Skills.*

● High School Diploma or Equivalent
● Background in customer service-related environment
● Strong verbal and written communication skills
● Friendly and team-oriented
● Ability to multi-task and adapt to changes
● Proficient in PC Knowledge and navigation
● Familiar with various social media platforms
● Punctual and detail-oriented
● Professional, patient and courteous demeanor
● Innovative and driven to accomplish goals

• French bilingual

PHYSICAL/SENSORY DEMANDS

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to:

● Sit for long periods of time

● Use computer to enter data

● Use telephone to converse with customers and employees

● Perform repetitive wrist, hand and/or finger movement

Benefits

• 100% Remote
• Training & Development
• Work From Home

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