Customer Service Representative

*****US Based Client. Must be Proficient in English Written and Verbal Skills.

Only Resume Written in English will be Accepted.******

We're in search of a Customer Support Representative with a passion for holistic health and wellness, who will be an integral part of our chiropractic team. A successful candidate will be someone who genuinely loves engaging with people and brings a natural warmth and exuberance to their interactions over the phone. With a dynamic personality and a proactive approach, you'll ensure our patients always receive impeccable service from the first ring.

 

Responsibilities:

• Engage warmly and effusively with every patient, ensuring they feel welcomed and valued right from the start of their interaction with our clinic.
• Efficiently handle patient scheduling, ensuring optimal timings for both practitioners and patients.
• Proactively reach out to patients for appointment reminders and rescheduling, ensuring continuity of care.
• Interpret, process, and post Explanation of Benefits (EOBs) accurately.
• Build and maintain a positive rapport with our patients, understanding their needs, and ensuring they receive the utmost care and attention during every interaction.

Requirements

• Previous experience in a customer support role; experience in a medical or wellness setting is a plus.
• A natural, chipper demeanor over the phone with the ability to convey warmth and enthusiasm.
• Proficiency in using computers and relevant software or applications.
• Detail-oriented with the ability to multitask.
• Strong interpersonal skills, ensuring positive interactions with diverse patient populations.
• Understanding of basic accounting principles, especially related to accounts receivable and posting of EOBs.

Benefits

• 100% Remote work
• Training and Development

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