Customer Service Representative

We are a premier Latin American precious and base metals producer with significant resource growth potential. The Company owns and operates three mines in commercial production: the Yauricocha Mine in Peru, the Bolivar and Cusi mines in Mexico.

Sierra Metals Inc., formerly known as Dia Bras Exploration Inc., began exploration and development work in Mexico in early 2003. In 2004, the Bolivar Mine property was acquired and active development was done to advance the property towards production. In 2006, a rapid expansion into the Cusihuiriachic (“Cusi”) silver district resulted in the acquisition of a 100 km2 property encompassing 12 former silver mines. From 2006 to 2011 the Company shipped high-grade development ore from the Bolivar project to its wholly owned Malpaso Mill. Starting in 2009, the Company started producing silver dore at the Malpaso Mill from development ore at the Cusi project.

Responsibilities

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Upon becoming a vital team member, you will start in a 2-3 week training class to receive a comprehensive education on our :

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Complete instruction regarding our compliance regulations

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Deliver an exceptional customer experience - ask questions to understand the customer's lifestyle and personal needs, encourage open communication and honesty, and provide product recommendations specifically curated to address their needs

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Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness

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Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department

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Maintain a broad working knowledge of all products, services, and promotions available to our customers and stay current on industry-related news

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Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support

We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first.

The mission of our Customer Service Representative is to educate and navigate customers through advanced options available to them in their neighborhood...

We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.

Medical
Dental & Vision Insurance
401K
Paid Time Off
Tuition Assistance
Health Insurance

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