Customer Service Representative

Job Description:

As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

How you'll make an impact

In this multi-faceted role, you'll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

About us:

KlearC Co., Ltd. - a bookkeeping, accounting and taxation consultancy Company with license registered in Cambodia.  We are equipped with a team of dedicated, professional and efficient staff to provide professional services to corporate in our industry.

RESPONSIBILITIES:

• Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
• Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
• Delivers a consumer experience that helps to drive unsolicited, positive word of mouth advertisement for us.
• Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy.
• Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department.
• Performs other duties and/or special assignments as needed.

Qualifications

• High School diploma or equivalent
• Experience in a customer service position is required, call center experience is preferred.
• Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus.
• Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams a plus.
• Incumbent must meet internet speed requirements and have a safe and secure workspace.
• Must be able to thrive in a work environment that mandates low mobility and high observation.

Additional Information

Salary:$21.00-$28/hour

Benefits

• 100% Remote Position
• Medical, dental, and vision coverage from day one
• Paid time off from day one

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