Customer Service Representative

As a Customer Service Representative at Jetti Resources, you will play a crucial role in ensuring customer satisfaction and retention. You will handle customer inquiries via phone, email, and mail, providing information about our products and services. This role offers a unique opportunity to be part of a cutting-edge company that is redefining the future of copper extraction.

Key Responsibilities:

- Handle customer interactions via phone, email, and mail.

- Process requests for quotations, order entry, and product questions from customers.

- Ensure accurate order entry and timely feedback to customer inquiries.

- Research and resolve complaints to ensure customer retention and satisfaction.

- Serve as a role model for peer group and new hires.

- Monitor and review performance to operational metrics, order processing, and service level reporting.

- Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities.

- Other duties as assigned.

Requirements

- 1+ years' experience in customer service or related field required.

- Excellent listening skills and the ability to empathize with customers.

- Thorough, organized, and systematic in approach to work.

- Strong verbal and written communication skills.

- Skilled at establishing and maintaining effective working relationships.

- Ability to manage self in a fast-paced business environment.

- Moderate to advanced skills in technology.

- Bachelor's degree in a related field or equivalent experience.

- History of successful customer service roles.

- Professional maturity, integrity, and a positive attitude.

- Strong ability to work well under pressure.

- Passionate, adaptable, customer-focused, and teamwork-oriented.

- Strong sense of urgency and accountability.

Benefits

- Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k), and Profit Sharing.

- Career Growth.

Jetti enables the extraction of copper from low-grade primary sulfides such as chalcopyrite, the world's most abundant copper ore.

Jetti's commercially proven and proprietary catalytic technology addresses the primary technical issue preventing the recovery of trillions of dollars in trapped resources. We apply our catalysts to hundreds of millions of tons of ore, significantly increasing copper yields while remaining cost-effective and environmentally responsible.

Tags