Customer Service Representative

David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Spain. The team the employee would join supports customers of a market leader in design and technology of household appliances.

Position: Customer Service Representative

Location: Barcelona, Spain

Employment type: Temporary (2 months), full-time only

Work model: Remote/Work from home from anywhere in Spain

 

DUTIES AND RESPONSIBILITIES:

• Communicate with clients through incoming telephone calls, emails or social media messages and look for solutions to their difficulties with their orders or devices
• Use leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines
• In more extenuating circumstances agree and arrange a technician visit or to send
  additional/spare parts directly to the clients
• Be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling)
• Be a brand Ambassador by educating customers on the used technology, demonstrating a full understanding of products and brand values

 

REQUIREMENTS:

• Have a fluent level of written and spoken Dutch/Flemish
• Have a good level of English to communicate with international team
• Be based in Catalonia or be willing to relocate without the employer's support in January
• Have all of the right-to-work documentation in place (Passport/ID, EU Bank Account, NIE & Spanish Social Security Number)
• Appreciate excellent customer service – no matter whether it’s a call, email, or social media, offer the customers the best possible experience
• Have good computer skills and experience with MS Office
• Be solution-oriented, well-organised and able to prioritise the workload with the ability to work under pressure

 

OFFER:

• Fixed-Term 2-Months contract with 1 month probation period
• Full-time position (39 hours per week)
• Rotating schedule Monday - Sunday between 8 AM and 8 PM, 5 days per week
• Two weekends off per month
• Hybrid working model with x3 days per month from the office
• Fully paid, 3 weeks long and fully office-based training that optimally prepares you for your job
• Best-in-class people engagement activities and programs

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