Customer Service for Healthcare Card Support

On this contract, you'll play a pivotal role in managing calls from the client's customer member-base. Your responsibilities will include handling various requests such as order placement, card registration, account assistance, card support member complaints, program overviews, and troubleshooting. Additionally, you'll conduct outbound calls as necessary to ensure transaction completion. You'll provide efficient and personalized assistance, ensuring seamless customer experiences and satisfaction. 

• Earnings:
  • $19 per hour for all hours serviced the first week of every month
  • $16 per hour for all hours serviced weeks 2-4 of every month
  • $400 in incentives available if requirements are met
    
    
• Hours of Operation: 8am-11pm Eastern Time Mon-Sunday
  • Min of 25 hours are required to be serviced the first week of every month
  • Hours will be as few as 10 hours per week for weeks 2-4 of every month
    
    
• Certification:- 6 classroom dates with a Live Facilitator & 5 days of Earn & Learn
  
  

• Tech Specs -
• You will be shipped a thinclient but you are required to supply the following:
• 2 monitors
• Keyboard & Mouse
• Corded USB Headset
• Must be hard-wired with a physical cord (ethernet cord) from your internet source to your work computer

Omni CANNOT accept registrations for this contract from GBAs who have lived, worked, or gone to school in the following states: Alabama, Alaska, Connecticut, DC, Delaware, Idaho, Illinois, Louisiana, Nevada, New Jersey, New Mexico, New York, Ohio, South Dakota, West Virginia, Wyoming

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