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Glasgow, Scotland, United Kingdom
Posted on: 30 November 2023
📍Remote (UK) | 💰 £23,500 + Benefits (make sure you click me to check these out!)
Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined.
The application process 🤝
⭐️TOP TIP! We are looking for a high level of attention to detail in your answers
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. 💕
What will you be doing?
Our Collections team are the financial health heroes at the core of Monzo 🚀 They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzo’s award winning lending products, credit file details and something we call a ‘decisioning process’ - something we’ll teach you all about!
What we’d like to see from you:
Here is a presentation from one of our FinHealth Hero’s to give you a flavour of what we do in this role:
Your working life and shift requirements ☀️
🏡 To work remotely you'll also need:
Did we mention we are a multi award winning employer too? We recently won three awards at this year's prestigious European Contact Centre & Customer Service Awards (ECCCSA). These include:
Questions about this role or application process? Head over to our careers page to read our FAQs (www.monzo.com/careers) or email us if we need to make any adjustments to the application process because of disability or neurodiversity.
Equal Opportunity Statement
We are actively creating an equitable environment for every Monzonaut to thrive.
Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.