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Posted on: 19 November 2023





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Customer Experience Specialist

As a Customer Experience Specialist, you're the go-to pro for building strong connections with our customers and ensuring a seamless integration of Kaizo into their daily operations. You play a central role in delivering top-notch service, becoming the customer's advocate, and building rock-solid trust. Ready to elevate experiences with Kaizo? Let's make it happen! 🚀

✨ Are you ready to embark on this journey with us?
  • A minimum of 2 years of experience in a customer-facing role

  • Proficiency in customer activation and onboarding

  • Ability to excel in a fast-paced, ever-evolving work environment

  • Exceptional command of both spoken and written English; knowledge of additional languages is a plus

  • Previous experience as a Team Lead or Quality Control Expert in customer support is a significant advantage

  • Preferably based in Portugal or the Netherlands (remote is also an option but within the EU time zone)

🗓️ What does your quest here entail?
  • Interact with B2B customers for additional information related to tasks and projects assigned.

  • Manage, analyze, and validate the data in internal systems related to churn, renewals, and revenue growth.

  • Guide customers through onboarding, take ownership of their journey and collaborate seamlessly across teams to ensure each customer achieves successful activation.

  • Maintain regular meetings with customers during their onboarding journey to offer continuous support and gather valuable feedback.

🦸 What’s all the fuss about?
  • We leverage AI, gamification, and machine learning to help customer service agents become support champions

  • We got named in Forbes' list of Top 25 Machine Learning Startups To Watch In 2020

  • We are a super international team of 15 people and 10 nationalities

  • We’re shaking up the customer service industry with our innovative solutions

🏆 What’s in it for you?
  • An office right in the heart of Amsterdam or co-working in Portugal

  • Great office gear: MacBook, tools, desks, chairs — there’s something for everyone

  • Flexible schedule, remote work (within the EU time zone)

  • Fun workstations (2019: Tuscany, 2020: Zoom 😢, 2021: Portugal, 2022: Italy, 2023: coming soon) & open holiday policy

Psst. Do you want to help us understand what makes you the best match for this role? Feel free to send us a 2-minute video motivation.

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