Customer Care Project Coordinator

As a Customer Care Project Coordinator you will:

• Provide support to Director of Customer Care Support and Delivery Manager
• Maintain Customer transition information and coordinate transition activities with both CE/FO Delivery and PMO Teams
• Maintain internal systems for all customer OneVersion update status
• Provide support with PM administrative tasks associated with Status reporting, and tracking of project progress for the Customer Care install base projects for Support Leads or Delivery Manager
• Work with Support Leads with planning and execution of tasks and updates needed for project planning, milestones, deliverable tracking, etc.
• Help with all reporting associated to execution, burn rate, billing support, resource allocation and coordination across all project phases
• Assist with project set-up and maintenance within HSP ProServ systems
• Assist with light customer facing Project Management responsibilities
• Assist with other admin tasks as needed
  

You're great at...

• Providing support in all PM admin tasks including Project Initiation, Status reporting, and tracking of project progress
• Working with Project Managers to assist with planning and execution of tasks and updates needed for project planning, milestones and deliverable tracking, etc
• Helping with all reporting associated to execution, burn rate, resource allocation and coordination across all project phases
• Assisting with other admin tasks as needed
• Communicating over the phone, email, and in person
• Working on an individual level and as part of team
• Providing coordination on multiple concurrent projects

Requirements

• Experience with Microsoft Project, Microsoft Office
• Strong attention to detail
• Strong organizational skills
• An understand of planning based on deadlines
• Experience with Azure DevOps, Microsoft D365 Finance and Operations, Microsoft CE is a strong bonus

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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