Customer Cancellation Administrator

⭐ Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 300 people and over 50 different nationalities, founded in the heart of sunny Barcelona. 

We are currently seeking a highly motivated and diligent individual to help our payments team, focusing on managing cancellations and past due subscriptions for specific customer segments. This tasks involves logging the reasons for cancellations, processing these cancellations in the backend, and coordinate issues related to past due subscriptions. The ideal candidate will excel in a fast-paced environment, demonstrating exceptional focus, attention to detail, and the ability to work cohesively with a team under pressure. If you are passionate about delivering excellent service and have a knack for handling sensitive payment issues efficiently, we encourage you to apply for this dynamic and challenging position.

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⭐️ What you will be doing:

• Enter the inbox and address the assigned cancellations requests 
• Log the cancellations reasons when available for reporting
• Handle cancellations from past due subscriptions
• Confirm actions to the our customers
• Coordinate with the team when identifying any issue/request needing follow up 
• Report customers feedback/issues to relevant departments

⭐️ What we are looking for:

• Good Communication Skills: Ability to communicate clearly and effectively with customers and team members in writing.
• Attention to Detail: Keen eye for detail to accurately log cancellation reasons and process cancellations in the backend without errors.
• Problem-Solving Abilities: Capability to identify, analyze, and resolve issues related to cancellations and past due subscriptions efficiently
• Organized and able to handle multiple inquiries
• Positive attitude and sense of responsibility
• Speed and Efficiency: Ability to work quickly without sacrificing accuracy, managing time effectively to handle high volumes of tasks
• Familiar with cloud-based applications and internet expert
• Teamwork Skills: Being a collaborative team member, capable of working well with others to achieve common goals and improve processes.
• You have a computer and a good Internet connection
• Ability to work remotely and independently

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Why you’ll love us:

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🌎 The freedom to work from home.

💰Salary in EUR/USD!

🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

💟 Great culture & working environment with an international team of over 50 different nationalities.

🎉 Travel to our yearly team-building **events at company's expense.

🤑 Boost your earning potential with our referral program that offers paid compensation.

📈 Dive into a career adventure with endless opportunities for growth and development.

💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for? Apply now!

All applications and CVs must be submitted in English 😉

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