Apollo.io

Mexico

Posted on: 22 August 2023

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Customer Advocate

About Apollo

Apollo.io combines a buyer database of over 250M contacts and powerful sales engagement and automation tools in one, easy to use platform. Trusted by over 160,000 companies including Autodesk, Rippling, Deel, Jasper.ai, Divvy, and Heap, Apollo has more than one million users globally. By helping sales professionals find their ideal buyers and intelligently automate outreach, Apollo helps go-to-market teams sell anything.

In the last year, we’ve grown ARR 3x, quadrupled our active users, and closed a $110M Series C led by Sequoia Capital in March of 2022. This year, we continue to grow faster each month with record months of sales and added ARR. We hope you apply.

Working at Apollo

We are a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.

The Role

The Customer Advocate team plays a pivotal role in shaping a core pillar of Apollo’s GTM motion—Sales Assist.

Customer Advocates are often the first interaction small businesses have with Apollo and we will help them evaluate and select Apollo as their solution of choice. We drive revenue though high velocity small deals coming from the website or in-product chats. Our mission is to provide a world-class customer experience by removing friction from the buying process and enabling our customers with products and insights that will help their businesses succeed.

Responsibilities

Key responsibilities include:

Manage website and in-product chats related to customer’s sales inquiries
Generate ARR through directly closing transactional new business and upsell deals for small businesses evaluating Apollo
Influence ARR by assisting companies through the self-service evaluation and purchasing process
Educate customers on Apollo’s product and pricing to maximize sales
Ask questions to uncover pain and align Apollo’s value as a solution
Provide a fast and accurate answers to the customer's inquiries
Provide clean handoffs to Support and AEs when situations require

Qualifications

1+ years of experience in sales (SDR, AE or similar roles)
Has experience working in a fast-paced environment, while delivering high-quality work and consistently exceeding targets
Coachable— loves to learn, receive feedback and up-level their skills
Highly empathic, can read customers and adjust responses to the situation
Excellent written communication skills
Working experience with CRM, Support Tools, and Chat Tools
Experience working in a remote environment, on a schedule, and managing their own time efficiently

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!