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Eugenia Talent

Portugal

Posted on: 21 April 2024

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Customer Advisor for Streaming Platform


Type of position

Full-time position

Key languages

Fluent level of Italian
Proficiency in English

Sector

Customer Service / Technical support

About our Client

Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you! 

This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide! As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.

The Offer

  • Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
  • Assist customers with billing inquiries, subscription management, and account troubleshooting.
  • Provide technical support for streaming devices, applications, and platform features.
  • Educate customers on product features, content offerings, and subscription options.
  • Document customer interactions and escalate complex issues to appropriate teams for resolution.
  • Proactively identify opportunities to improve the customer experience and streamline support processes.

Requirements

  • Previous experience in a customer service or support role, preferably in a digital media or technology company.
  • Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
  • Strong problem-solving skills and the ability to troubleshoot technical issues independently.
  • Empathetic and patient demeanor with a customer-centric approach to service delivery.
  • Proficiency with computer systems, streaming devices, and digital platforms.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.

Benefits

  • Full Work from Home in Portugal
  • Salary package with monthly performance bonuses.
  • Meal & transport allowances.
  • Health insurance.
  • Accommodation provided for a special fee.
  • Initial training, and continuous learning opportunities.
  • Dynamic and collaborative work environment.

The Process

1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!

Tags

social media
digital media
technical support
chat
troubleshooting
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