CRM Technologist

REBORRN is a management consultancy based in London and Athens. We are a fast-growing hybrid of consultants and makers on a mission to challenge what a modern consultancy should look like in the Digital Economy. We work with visionary organisations like The Coca-Cola Company, L’Oreal, Bayer and Philip Morris International, across geographies, with deep expertise in Strategy & Management Consulting, Digital Transformation, Customer Experience, Business Process Optimisation & Organisation Design.

We are currently looking for a talented CRM Technologist to join our team and support the development and implementation of our CRM projects with key clients. The ideal candidate will help us leverage technology and different platforms to deliver better CRM, BPO, and Data solutions to our clients.

😇 Who are you?

Your academic background can be anything related to Business, Marketing, Technology, or Engineering, but what’s important is that you have a technical background with a clear focus on front-end development (HTML/CSS/JavaScript) and you have already put your theoretical knowledge into practice by gaining 2-3 years of hands-on experience working on CRM, Business Optimization/Automation and Marketing Automation projects.

As part of your existing role, you have a clear understanding of the successful building blocks of a CRM implementation (including integrating with 3rd party systems, designing the data & information architecture & reporting, designing processes etc). You also have experience setting up complex CRM workflows and automations and creating functions - having experience with Marketing Automation is a nice addition but not a necessity. Finally you are able to design, develop and maintain 3rd party integrations that enhance our products/services (i.e. Wordpress-Zoho integrations through tools like Zapier or Make, or API integrations), as well as customize them to meet the specific needs of the client.

You understand how Platforms work (mainly CRM and Marketing Automation platforms, but also, Integration Platforms and Tag Management solutions, too). But even when you don’t know something, it’s easy to dig deep and quickly discover the details.

Having working experience with at least one major CRM platform is a must - but this platform being Microsoft Dynamics and/or Zoho CRM (or, potentially, Salesforce) would be considered a huge plus!

You like creating out-of-the-box solutions to deliver the expected Marketing and Business results, and you have a proactive attitude towards solving problems. Even if something “just works,” you seek to optimize the way it works!

But we don’t only care about what you can do; we also want to know who you are!

You are a fast learner, and you have a “can do anything” attitude. You never shy away from the challenge of going beyond your scope of work and exploring different areas of expertise.

You genuinely protect confidential information and keep it to yourself.

You are curious by design. You always try to find better ways to do things. You experiment, and you learn by trying. You never stop looking for the right answers.

You are a team player, so the formula for success to you is company>team>self.

Last but not least you care. At Reborrn we don’t accept the “this is not my job” mentality. If someone spills coffee on the floor, you pick-up the mop and clean the mess.

💪 What your day to day will look like?

You will be working in a vibrant environment, so you can never expect to have just another typical day at work. It’s definitely not your comfort zone, but you will never get bored, that is a promise. And it doesn’t end here. You will always be more than welcome to get exposed to different departments within Reborrn and jump into cool projects that resonate with your personal interests. At Reborrn, we are huge fans of cross-functional collaboration!

You will split your time & attention to the following:

• Set up the core of CRM systems, including the main tables and variables, automations & workflows.

• Work on integrating with 3rd party systems, either by working with their available API or through an integration platform.

• Create custom functionality such as custom workflows and automations or functions.

• Assist in the design of the main CRM architecture.

• Work with the rest of the teams (Data/Dev/Marketing Automation) and facilitate their needs, regarding CRM components.

• Researching new platforms, tools and processes to help the client achieve their KPIs and business results.

🤩What’s in it for you?

Our most important perk is offering you an energy-laden workplace with some of the market’s top talent and an opportunity to thrive. Apart from that, here are some highlights:

• Kickass tech gear of your choice

• Unlimited, self-managed vacation policy

• Private medical insurance

• Flexible on Remote working

• “All you can read” books program

• Free Travel Card for Public transport

• Subscription for Electric Scooter or e-Bike
  

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