CRM Marketing Manager - Fintech

About Tymit

At Tymit our mission is to give people the self-confidence to live life to the fullest by offering them credit that's smart, flexible and honest.

That's why we launched the world's first instalment credit card – and why we're now partnering with only the most iconic brands to bring the next generation of instalment experiences to their customers.

We believe that everyone deserves financial peace of mind, that credit should only work for you, and that tech will continue to transform the way to shop, pay and manage our spending.

Our talented and growing team is based in the UK, Spain and Greece, and we're all committed to creating a diverse, fun work environment, with collaboration and the customer at the core of everything we do.

Following our £23m Series A round, closed in October 2022 and led by Frasers Group, we're focused on our next phase of growth - and creating the future of instalment experiences.

Compensation & Perks

💰 The salary range of this role is £50,000 - £65,000 per annum, depending on experience.

🏝 25 days of paid holiday plus bank holidays.

🥳 Your birthday off.

🏡 Tymit is working fully remote, and all employees can remain working from home if they want, travelling to our offices when agreed with the team.

🌇 If your preference is working from our office and working onsite with other Tymiteers, we have you covered with our offices in Madrid and London.

⏰ Flexible working hours.

🤓 Additional days to attend conferences and workshops related to technology and/or events related to Tymit’s industry and sector.

💲 Budget for remote home expenses and home office set up.

📚 Learning & Development is a big asset for us, and we count with a yearly budget.

🏥 Private health insurance.

👩🏽‍🤝‍👩🏻 Referral program.

About the role

We are looking for a CRM Marketing Manager to manage the Tymit’s day-to-day users and clients engagement protocols, their refinement, CRM segmentation, in-app personalisation, and product recommendation programs and platforms in formulating strategies, strategy execution, asset deliverable management, as well as the testing of all push, emails, among other multi-channel communications. The CRM Marketing Manager is also tasked with overseeing the creation of models against increasing conversion rates, lifetime value, retention, churn, loyalty, and advocacy programs.

Working with the Chief Marketing Officer (CMO) and along with the Customer Value Management Lead and the ICM Squad, the CRM Manager plays an active role in the formation of ongoing CRM strategies as well as the weekly/monthly/annual calendars that enable the continuous and consistent testing, learning, and optimisation to maximise consumers’ lifetime value.

Tymit is on a mission to reinvent credit cards and is well set to transform how customers engage with credit by making it transparent and controlled using instalments. We already drive market-leading customer engagement, but we’ve only scratched the surface of what we can achieve and therefore, you’ll be pivotal in taking our engagement programs to the next level.

About the culture

Be ready to join a company where collaboration is key. You will be expected to share knowledge and speak up, at the same time you have the ability to listen to others and consider their opinions. At Tymit we are also big fans of good atmosphere and humor, prepare yourself to receive a bunch of GIFs.

During your time at Tymit you will

• Develop and deliver the CRM communications plan for Tymit Cobranded Partnership. End to end management of multi-channel communication execution including segmentation and briefing creative.
• Day-to-day management and monitoring of the database, identifying trends, opportunities or abnormalities.
• Champion a data-driven approach to CRM planning; work collaboratively with wider Marketing, Commercial, Risk and the Finance team to share learnings and benchmark performance.
• Working with IT to manage CRM system and data warehousing.

What you will bring along

• An experienced user of an CRM Tool, competent with the principles of segmentation and building multi-channel comms plan.
• Have solid understanding of GDPR and its practical implications on CRM and broader Marketing initiatives.
• Strong analytical skills - capable of identifying actionable insights and optimising opportunities.
• A good understanding of the data flow in a digital business.

If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.

To meet our regulatory obligations as a licensed financial services company in the UK, Tymit needs to take background checks, Criminal and Credit checks, our new hires to help us safeguard our users.If you have any concerns regarding this process, please discuss this with our People Team.

Tymit is made up of people from various backgrounds, and you are welcome for who you are, no matter where you come from, what you look like. We seek to create a culture where everyone can belong because we believe that people do their best work to show up every day as their authentic selves. So, bring us your personal experience, your perspectives, and your background.

We do not make hiring or employment decisions based on race, religion, age, national origin, gender, gender identity or expression, sexual orientation, marital status, disability, pregnancy status, or any other difference. If you have any disability, please let us know whether there are any adjustments we can make for our process to be more inclusive.

*Please, take into account that we do not provide Visa sponsorships, and you need to have right to work in the countries where we are located.

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