Credentialing Lead

About the Role

Reporting directly to our Director of Operations and as the first full-time credentialing hire, you will own all credentialing operations at Nourish, including managing day-to-day operations, streamlining our existing workflows, and helping design the future of credentialing at Nourish.

This role is critical for a number of Nourish’s core operations; you’ll get the chance to work cross-functionally with our RCM, Payer Ops, Clinical Ops, Growth, and Product & Engineering teams. You’ll play a key role in helping Nourish efficiently scale our credentialing operations as we continue to grow quickly and help more patients. The work you do will positively impact all stakeholders at Nourish - our patients (ensuring they get the life-changing care they need), our dietitians (providing a best-in-class credentialing experience), our payers, and many more.

This role is filled with growth and ownership opportunities - from revamping our existing processes to building new workflows from the ground up and being the cross-functional credentialing point-person at Nourish.

This role is full-time and open to remote or in Nourish’s NYC office in the heart of Silicon Alley.

Key Responsibilities:

• Own the completion of credentialing applications for new/existing providers under our existing contracts
• Identify areas to streamline our existing credentialing processes (by introducing new tools/tech, optimizing the individual steps, allocating team time differently, etc.)
• Manage the existing team in charge of application execution & follow-ups, including determining how to allocate their time across different priorities and ensuring all key priorities are met
• Identify & design credentialing workflows for net-new contracts as Nourish expands our payer partnerships, then launch these internally
• Track key credentialing metrics & report out on progress, roadblocks, etc.
• Identify key strategic projects/areas of focus for our credentialing organization to continuously improve
• Work cross-functionally with other organizations at Nourish to understand priorities, provide updates, share key learnings, etc.

You’ll love this role if:

• You're detail-oriented and able to manage many moving pieces. You enjoy being organized and meeting your deadlines. You’re comfortable with having a lot on your plate and able to make decisions around how to prioritize your (and your team’s) work.
• You seek out opportunities to take ownership and problem solve. Once you are comfortable with a process, you like being given the opportunity to fully own a workflow and make associated decisions. As long as you have enough support, you like having the opportunity for autonomy and independence.
• You're a problem-solver and you don’t get dissuaded when roadblocks come up - you pivot, find a way around them, and keep moving along.
• You don’t like to settle for ‘good enough’. You proactively identify areas for improvement within current processes and tools and suggest changes when you think they could be better. You’re able to come up with creative solutions to achieve our goals, and aren’t afraid to share your opinion.
• You thrive in a fast-paced start-up environment. You are energized by a rapidly improving (and thus changing) environment. Changes to processes and workflows don’t stress you out — you see them as an opportunity to learn a new skill or improve a client experience.
• You’re passionate about Nourish’s mission. You’re interested in nutrition and are eager to be part of solving America’s healthcare crisis.

We’d love to hear from you if:

• You have minimum 2+ years of credentialing experience at another healthtech/healthcare organization
• You have experience managing internal or external resources on your team
• You’ve owned credentialing processes end-to-end, and are excited by the prospect of fully owning credentialing at Nourish
• You are an effective communicator and enjoy working cross-functionally, and able to work with people in many different environments/roles
• You enjoy new challenges and jump in headfirst when facing an issue. You are able to adapt to the situation at hand and can be flexible in your approach when new circumstances arise
• You aren’t afraid to get into the weeds and get things done when needed (you’re willing to do your own stunts). You always ensure the job gets done
• You are tech-savvy and open to learning and using new technologies

Please note that you must be legally authorized to work in the U.S. for this position. 

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