Coordinator

Reports to

AVP, Hybrid Production & Analytics 

Who We Are!

Within3's insights management platform helps the top life science and pharmaceutical companies in the world to gather, integrate, and analyze insights more effectively than ever before.  

We work hard to create a dynamic and collaborative culture where innovation is encouraged. Even as a globally distributed organization, we strive to create and maintain connections that not only make work fun but make our work better!

The Challenge

Within3 has a career opportunity for a Coordinator to join our growing Web Conference Studios and Disease Community Landscape team. The ideal candidate will be extremely detail-oriented and able to support the set-up, deployment and outputs of both real-time and on-demand web conferences, social listening, and disease community landspace activity. Prior meeting, event management or project management client success driven experience is a plus! 

What you can expect from the opportunity

• Support logistics and delivery of real-time and on-demand global web conference solutions (including webcasts, webinars and other client pre-recorded presentations)
• Support logistics and delivery of social listening and disease community landscape related actvitiy 
• Assist Manager and producers with event and workflow traffic management including shared internal calendar updates
• Act as the primary point of contact for Client Success account managers requesting client assignments and manage cross-department administration related to contract tracking
• Schedule and manage the logistical aspects of all web conferences and events; including (but not limited to) invitations, reminders, attendee registration/list management, report creation
• Attend and provide live attendee management support for these web conference events
• Assist Producers as needed with pre- and post-event production-related tasks
• Gain knowledge of webinar/web meeting platforms used, while staying up to date on the latest virtual event platform industry trends and feature updates
• Identify areas of possible process creation, refinement, or improvement for cross-departmental collaboration and transparency
• Working to support a larger team to provide excellent client service demonstrated consistently through ensuring repeat clients, referrals, and overall account growth 

Additional Duties

This job description in no way states, or implies, that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your manager.

Don’t meet every single requirement? Studies have shown that women, members of the LGBTQ+ community and people of color are less likely to apply to jobs unless they meet every single qualification. At Within3 we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Requirements

What you need to grow and succeed

• Minimum 2+ years of event/meeting management (live and/or virtual) experience with client-facing communication 
• Must love to organize many moving parts of a global communication workflow! Detail-oriented communication (verbal and written) and project management skills are required
• Bachelor’s degree preferred (equivalent experience with training will be considered)
• Proficiency in Microsoft Office Suite – PPT, Word and Excel
• Proficiency in Google Drive (including Docs and Sheets)
• Proficiency in Basecamp project management software
• Familiarity with Gainsight is a plus but not required
• Ability to work remotely in a private space with limited disruptions (100% Remote)
• Proven experience supporting live or virtual conferences (meetings, webcasts, webinars)
• Flexibility - Global webcasts/webinars may be held on early mornings, nights, or weekends, flex time and efficient schedule management needed
• Ability to demonstrate planning competency, ability to prioritize work and strong time management skills are required
• Ability to multi-task and remain calm under pressure while having a great phone/web presence
• Ability to learn and manage unique processes related to one-of-a-kind social listening and disease community landsape
• Abilty to support cross-functional teams 
• Excellent written/oral communication skills with a positive mindset and willingness to learn.

Benefits

What's on offer

• Fully remote home-based flexible working
• Create your own home working space, including a MacBook Pro and monthly communication allowance. 
• You will benefit from our unique approach to flexible working - Work Life Balance! And we mean it! 
• A competitive compensation package & benefits programme aligned to your location. 
• Growth & advancement in a forward-thinking and dynamic organization where culture is everything! 
• Don't believe us - check us out on glass door

Within3 is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at Within3 regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

For life sciences companies, few things are more important than engaging with key stakeholders—from doctors to payers to patients. Of course, this is no simple task. Compliance constraints abound. Time is of the essence. Engaging thousands of stakeholders spread across multiple time zones and languages means that the old way of hosting conversations—virtual or not—still poses massive logistical problems.

We built Within3 to fix this. And while we were building it, we saw an opportunity to do more—a chance to make stakeholder engagement richer and more valuable in the process.

So we kept building. We designed systems to foster more active discussions, so companies could uncover critical insights faster. We developed translation features to allow for more efficient global conversations. We created tools for compliance and security. In everything we did, we worked toward a common goal: To deliver better conversations with the people who matter most to our customers.

And that goal still drives us today.

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