Contracts Administrator

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.  Interested to find out more about us?  Check out:  www.cyara.com

Want to know what it’s really like to work at Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/

Let's talk about the role and responsibilities:

• Looks for opportunities and implements solutions to improve, streamline, and automate legal operations, as well as simplify workflows and create efficiencies for our growing legal team.  
• Owns the management of legal systems, tools, and processes, including knowledge, contract, and compliance management systems. 
• Serves as one of the front-line legal contacts for certain business groups, such as sales and operations, and builds an effective relationship with those groups to ensure the ability to determine how to triage their legal needs quickly and efficiently. 
• Develops and executes our communication plans, playbooks, guidelines, and policies for company-wide and department-specific legal initiatives.
• Creates training materials and self-service tools for sales, operations, and other internal clients Identify, manage, and report on key operational metrics for the legal team that will better inform decision-making, department roadmaps, budgeting, and hiring plans. 
• Works with attorneys to provide legal advice on a broad range of topics such as licensing, general commercial law, policy guidance, privacy, data security, contract interpretation, and vendor relationships,
• Reviews, drafts, and negotiates NDAs, SOWs, RFPs, technology agreements, amendments, and other documents related to agreements with our customers and vendors
• Works closely with internal stakeholders (including Sales, Customer Support, Consulting, and Finance teams) to ensure alignment between business needs and contract terms. 
• Triaging document flow to manage feedback from required parties and managing prioritization
• Collaborating on contract feedback with external counsel, internal departments, and key stakeholders to keep the process moving and keep parties informed
•  Assist with scheduling of meetings with external constituents
• Manage contract completion including routing for e-signature and following up on outstanding documents
• Maintaining a contracts repository so that in process and completed work is easily accessible to the appropriate parties.
• Advising internal departments on process improvement
• Look for opportunities to improve the contracting process

Let’s talk about your skills/expertise: 

• 3+ years of prior experience as a paralegal, contracts manager, contracts administrator, or other comparable role.
• Deep understanding of contract review, drafting and negotiation process for various types of commercial contracts, including NDAs, technology agreements, service agreements, DPAs, etc.
• Solid understanding of legal project management, including analyzing and building processes and automating manual tasks with technology solutions.
• Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role.
• Experience in developing, implementing, and using technology solutions or other contract/matter management software, DocuSign, Salesforce, IronClad.
• Strategic problem-solver who focuses on how our legal operations can positively impact the business and our customers
• Commitment to providing timely and business-appropriate advice/guidance to internal clients.
• Demonstrate strong skills in negotiations, problem solving, verbal and written communications, and task management and prioritization.
• Process-oriented, organized, and have amazing attention to detail.
• Enjoy working independently and as a team member while solving complex and interesting challenges.
• Corporate in-house experience, preferably at a SaaS or technology organization
• Excellent written and verbal communication skills.
• Good time-management skills.
• Ability to perform under pressure.
• Excellent computer skills.
• A keen eye for detail.

 **Please note before applying: This role needs to work East Coast hours** 

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

Customer Obsession
Innovation
Humility  
Quality 
 

Interested? Know someone who might be? Apply online now.

Please note in order to apply for this role you must be based in the USA or Canada and hold all relevant work rights to allow you to live and work within the country this role is based, full time and without restriction.  Cyara are not offering sponsored Visas for this position.

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

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