Spark Advisors

Worldwide

Posted on: 04 March 2024

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Contracting Associate

We are hiring a Contracting Associate to support our Contracting Supervisor and become part of a team that delivers exceptional customer service! The ideal candidate is someone who enjoys speaking with clients, excels at creative problem-solving and learning new skill sets, and genuinely loves helping people. You will report directly to the Contracting Supervisor.

Key Responsibilities

Become the go-to for all things carrier contracting & certifications at Spark
Assist Agents in transferring carrier contracts to Spark & getting new contracts under Spark
Handle inbound and outbound phone calls from Agents with a focus on providing exceptional customer experience by utilizing active listening and communication skills throughout the contracting process
Leverage customer service techniques to troubleshoot customer inquiries and ensure the Agent’s issues are resolved via email, phone, and Zoom
Provide a pleasant contracting onboarding experience for agents
Adhere to the core values and mission of Spark and incorporate them into daily decision-making and initiatives

Skills, Knowledge and Expertise

1-3 years of experience working in customer success, account management, or operations
1-3 years of experience working with Medicare (optional)
Ability to utilize a customer relationship management system and other software to effectively triage support requests from agents
Excellent verbal and written communication skills
Quickly adapts to new technologies, workflows, and troubleshooting technical issues
Self-starter able to work independently without much supervision
Extremely detail-oriented
Ability to work in a team environment

Benefits

At Spark, one of our biggest priorities is helping you and your family thrive. We're committed to supporting your happiness, healthiness and overall wellbeing by providing a comprehensive benefits program. We offer:

Equity compensation
Health care, including dental and vision through our PEO Sequoia
Flexible work location; co-working available
Paid Time Off
Monthly Remote Work Stipend (help cover costs of home-office needs)
Paid Parental Leave
- Up to 12 weeks for birthing parents
- Up to 6 weeks for non-birth parents
11 paid holidays
Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi

In addition, we are proud of our robust remote culture and annual opportunities for all employees to connect in person.