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Circle
USA
Posted on: 29 March 2024
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Content Writer Internship, Global Customer Experience
Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.
What you’ll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: Multistakeholder, Mindfulness, Driven by Excellence and High Integrity. Circlers are consistently evolving in a remote world where strength in numbers fuels team success. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.
What you’ll be responsible for:
Circle is looking for a talented writer to get their feet wet in the world of digital currency and join our Customer Care team. This person will be responsible for helping redevelop Circle’s content experience, providing customers and internal teams with the information they need to be successful. Throughout your internship, you will be instrumental in building our customer help center. Our customer help center is currently being built from the ground up, and you’ll have the opportunity to be part of design decisions and decide on which metrics for the content we’d like to track. The biggest part of your role will be creating content.
When you finish your internship, you will have a portfolio of published written work and experience working with a global team.
What you'll work on:
- Writing content to help support customers
- Creating content solutions for our internal team
- Developing content briefs and outlines
- Editing existing content to better align with brand guidelines
- Conducting research to identify gaps in our existing content
- Helping decide on metrics we should be tracking to be more successful
- Assisting in the design process - no design experience required - you’ll be helping make the decisions, not creating the design
You will aspire to our four core values:
- Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities.
- Mindful - you seek to be respectful, an active listener and to pay attention to detail.
- Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
- High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.
What you’ll bring to Circle:
- Complete fluency in Spanish and American English
- Experience writing
- Excellent written and grammatical skills
- Ability to carry out research on assigned topics
- Experience in creating content briefs or outlines
- Ability to fact-check content
- Experience/familiarity or a willingness to learn Apple MacOS
- Knowledge of the crypto-industry is a plus but not required. We’re happy to get you up to speed on the industry.
- A fun and positive attitude
- Familiarity with SEO principles is a plus
- Strong attention to detail
- Proficient organizational skills
- Ability to receive and implement constructive feedback
Additional Information:
- This position is eligible for day-one PERM sponsorship for qualified candidates.
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
The compensation range for this role added below is specific to the location of this job posting. Please note that compensation ranges may differ for candidates in other locations.
Base Pay: $20
We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
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