Community Manager

If you are passionate about working in an IT Engineering company that uses cutting-edge technology, is team-focused, and values employees, please apply for immediate consideration!

Information Technology Partners, Inc. (ITP) founded in 1991, is an information technology design and support firm specializing in contemporary network and client computing technologies. ITP provides hardware, software, backup services, customized solutions, security software and technical support to its partners, providing services to its clients located throughout the United States and internationally.

Why Should You Apply?  

• Market competitive pay
• Opportunity for growth and continued learning
• IT Engineering based company
• Team-focused working environment.
• Comprehensive benefits package that includes medical, dental, vision, life, disability insurance, 401k, paid holidays (including your birthday!), sick, and vacation.

The Community Manager moderates an online community for an initiative called #OpenChange. The community consists of changemakers who learn from each other and collaborate on advancing social good in the world. This community is currently hosted on Slack, but the platform could change as this project evolves. The Community Manager provides individuals facilitating channels in the community with engagement and technical know-how to foster greater collaboration and knowledge sharing on topics ranging from early childhood development to knowledge management in the social sector to greater data transparency in philanthropy.

The Community Manager sets the tone of the #OpenChange community by onboarding new members, moderating discussions in public channels, and researching and publishing content relevant to the social sector. The Community Manager continually seeks new ways to deepen engagement in public and private channels across #OpenChange.

Responsibilities:

• Partner with the #OpenChange planning committee on a strategy refresh for the community.
• Research and write channel posts on topics relevant to the social sector, e.g., news and announcements on issues such as racial equity, health equity, technology for good, employment equity, food insecurity, knowledge sharing, and more.
• Provide channel facilitators with guidance and best practices on online engagement, as well as monthly analytics to support engagement strategies.
• Provide material support to subject area working groups, discussion spaces and other member-led network spaces.
• Strategize to create additional open channels that support collaboration and conversation on various social good topics.
• Design and execute on events and content that foster connections, enable learning and collaboration, and meet the evolving needs of the community.
• Create promotional communications to conduct outreach to prospective new member groups and organizations.
• Onboard and train new members.
• Create a plan for learning and tracking the needs of members to further enhance their #OpenChange experience.
• Create reporting systems, dashboards and metrics that demonstrate impact and report monthly to the #OpenChange planning committee.
• Test, deliver and iterate on product enhancements that improve user experience.
• Respond to inquiries from members and prospective members.
• Manage invoicing for private channel memberships.
• Monitor the community for prohibited activities.
• As #OpenChange responsibilities allow, co-create training materials and conduct training sessions for other ITP products.
• Perform other duties as assigned.

• Must have 5+ years of communications or marketing experience.
• 3+ years of experience managing online communities, preferably for social impact networks or the social sector, required.
• Social sector, equity, and/or sustainable development domain knowledge required.
• Must have strong relationship-building skills and ability to authentically convey a sociable, caring, engaging, and approachable affect to build meaningful relationships with members.
• Excellent organizational and administrative skills required.
• Excellent verbal and written communication skills are a must.
• Bachelor's degree in communications, marketing, public relations, sociology, or related fields or equivalent experience required.
• Experience with Microsoft 365 applications required.
• Slack platform management experience preferred.
• Fluent in verbal and written Spanish preferred.

Please include your salary expectation when applying.
Principals only. No agencies.
We do not offer H1B Visa sponsorship.

The pay is based on the local market and on the skills that the individual brings to the opportunity as a Community Manager. Generally in the $70-85k range DOE.

EEO Statement

ITP offers Equal Employment Opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, age, disability, genetic, or any other status protected by federal, state, or local laws

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