Community Manager and Moderator

Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.

We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.

We currently have a great opportunity for a Community Manager & Moderator (Finnish) to provide core services on two brands in the gaming and automotive sectors.

✔️ Are you social media savvy and wish to start our career in the industry?

✔️ Do you genuinely care about offering exceptional customer service?

✔️ Do you speak fluent Finnish with great English too?

Sound like you? We’d love to talk to you about this opportunity!

In this work you will provide two core services; community management and moderation.

Moderator

As a Moderator you will protect our client’s brand and make sure their reputation is kept safe at all times. As a core part of the opportunity, you will be reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.

Community Manager

As a community manager you will be responding to comments, complaints, queries and engaging with the online audience on behalf of the brand. This will be in line with the brand's social media strategy, tone of voice and brand guidelines so that you can communicate with customers efficiently and effectively.

Across both services you will:

• Moderate and engage with a brand's audience in accordance with The Social Element guidelines and client-specific guidelines.
• Carrying out the work and training accordingly to the times scheduled in the project schedule
• Escalating user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
• Offering support to other moderators and/or community managers who need assistance as well as mentoring new moderators and supporting them
• Complete shift reports using templates provided according to individual project requirements
• Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues

Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all project hours. At times, the times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.

At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

Requirements

💬 Excellent Finnish and English level: As you’ll be working with content in both languages, it’s a must to have superb reading skills.

🧑‍🤝‍🧑 Background experience: either engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management, either with a brand or digital agency.

📱 Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.

📈 A confidence with digital technology: you know the latest trends in social media like the back of your hand and like to be in the know with upcoming trends and changes.

✨ A self-motivated social media expert who is comfortable working remotely, proactive and takes pride in the work they deliver

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher / MAC OS X version 11.7 (Big Sur) or higher. We do not support Windows 8 or older / MacOS Catalina or older.
• i5 7th generation or faster 64-bit (x64) processor
• At least 8GB RAM (16GB recommended)
• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
• 40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

The hiring process for this position will be made up of the following stages:

📜 Online Assessments

🤝 Behavioural interview with one of our Talent Team Members

Work according to the company values

Do it Well 💪

Be One Team 🧑‍🤝‍🧑

Do the Right Thing ✔️

Keep Pioneering 💡

Make Them Smile 😃

Be focused and decisive 🔥

Be brave and inspirational 🦸

Be rigorous in our approach 🕵️

Be considered and inclusive 🤗

Be loud and proud 🔊

We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

• Details of your personal/professional experience in social media
• Why you are interested in being part of our team at The Social Element

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can.

We are excited to receive your application! ❤️

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