Collections Representative

About FinFit

FinFit was established in 2008 and currently services over 500,000 organizations across the United States. The company’s SaaS-based model provides holistic financial wellness services that include a personalized financial assessment, premier educational resources, online money management tools, financial coaching, financial solutions, early wage access, spending and savings accounts, student loan services, and a member rewards program. Focus on creating positive, healthy financial behaviors and products to support behavioral change has proven to reduce financial stress and increase employee retention by more than 25%. 

Collections Rep at FinFit

The collections representative will work independently and be responsible for managing their own book of business. This position reports directly to our Operations Manager.

• You have prior experience in a financial services company. 
• You have experience working in a regulated environment. 
• You have the flexibility to work outside of standard business hours up to 9 pm EST if business need arises 
• You are willing to work overtime if the business need arises. 
• Prior call center experience, collections, and customer service with a strong focus on customer support 
• Experience working with telephony systems, Google Office Suite, Microsoft Office, CRMs (Freshdesk, Salesforce, Zendesk, etc.), and loan operating systems. 
• An understanding of consumer lending principles

• Contact customers to negotiate payment arrangements that align with the needs of the business as well as the customer 
• Investigate customer issues, collaborate with peers, and escalate any potential complaints to the appropriate points of contact 
• Participate in proactive outbound dialing and email projects.  
• Collaborate cross-functionally with our internal teams  
• Participate in proactive outbound dialing and email projects 
• Work within a team environment to achieve a common goal 
• Maintain a high standard of regulatory compliance, adhering to all of FinFit policies and procedures 

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