Collections Manager (90-100k)

ButterflyMX is a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Our solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.

Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team. Our culture is transparent and flexible; our benefits range from a 401(k) match to quarterly stipends for self-care. While we work incredibly hard to improve the experience of everyone who lives, works, and visits our communities, we always have time for a good laugh.

ButterflyMX is seeking an entrepreneurial self-starter for the role of Collections Manager who will lead our team’s efforts resolving customer billing inquiries via email and phone. This is an extremely high-volume position requiring several dozen responses daily. Supreme friendliness, excellent communication skills and the utmost integrity are required. This role will report to our Director, A/R & A/P.

Responsibilities:

• Drive our A/R balance to 30% or less of trailing 12-month revenue by responding to inbound customer email and phone inquiries in a timely, friendly, and empathetic manner
• Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service
• Process customer refunds and account adjustments
• Build out and manage a team of Collections Specialists; however, regardless of team size, this will always be a player/coach role with the overwhelming majority of time spent “on the court” and a small % of time spent managing
• Ensure the complete, accurate, and timely processing of all transactions
• Respond to all customer inquiries in less than 24 hours
• Actively participate in the design and implementation of the collections process to reduce open A/R days and minimize cash flow variability
• Identify ways to streamline and automate processes that are currently highly manual

Requirements

• At least 10 years of collections experience with frequent customer interaction
• A strong desire to be part of a rapidly-growing team and meaningfully influence the future direction of the finance department and organization overall
• Strong attention to detail and goal-oriented; data integrity is paramount
• Must be a multi-tasker who can remain calm under pressure
• Must be able to process several dozen inquiries daily
• Outgoing and empathetic with a client-first mentality
• Experience with Intacct contracts invoices and accounts receivable strongly preferred
• Experience managing a team strongly preferred

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
• Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays and 25 days of PTO
• Paid Family Leave
• Employee Assistance Program
• Quarterly self-care stipends
• HealthAdvocacy Program
• Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
• Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product

EEO STATEMENT

ButterflyMX is an equal-opportunity employer, and we value diversity at our company. We strive to create an accessible and inclusive experience for all candidates and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. Please let our recruiting team know if you need reasonable accommodation during the application or the recruiting process.

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