Cloud Infrastructure and DevOps Help Desk Specialist

Company Overview:

Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate technologists and data analysts. Our startup DNA means everyone on the team makes a direct contribution to the growth of the company.

Position Overview: 

We are seeking a dedicated and knowledgeable Cloud Infrastructure and DevOps Help Desk Specialist to join our team. This role is crucial in supporting our cloud-based services and internal development operations, providing both in-depth technical assistance and high-level customer service.

The ideal candidate will have a strong foundation in cloud technologies, DevOps practices, and a passion for solving complex technical issues.

This is a full-time fully remote position for Latin American-based applicants within +/- 2 hours of Eastern Standard Time Zones (NYC). Resume must demonstrate professional English ability.

Responsibilities: 

• Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Escalate unresolved issues to appropriate internal teams, possibly including cloud architects and senior DevOps engineers.
• Document incident resolutions and maintain a knowledge database for problem management.
• Collaborate with IT and cloud project teams to understand and support new deployments and service offerings.
• Educate end-users and internal teams on new cloud technologies and DevOps tools.
• Monitor cloud environments and automated processes, and report on their status and efficiency.
• Implement minor updates to cloud configurations and scripts under the guidance of senior staff.
• Assist in the creation of system documentation and user manuals.

Requirements: 

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical help desk or support role, ideally with a focus on cloud services (AWS, Azure, Google Cloud) and DevOps tools (Kubernetes, Docker, CI/CD pipelines).
• Strong understanding of networking concepts, operating systems (Linux, Windows), and database systems.
• Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.

Preferred skills: 

• Familiarity with scripting languages such as Python, Bash, or PowerShell.
• Exceptional communication and customer service skills, with an ability to provide step-by-step technical help both written and verbally.
• Certifications such as AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or CompTIA Cloud+ are highly desirable.

Benefits:

• Fully remote
• Flexible Schedule
• Unlimited Paid Time Off (PTO)
• Paid parental/bereavement leave
• Worldwide recognized clients to build skills for an excellent resume
• Top-notch team to learn and grow with

Salary: $5,187.50 to $5,395.83 (monthly salary range)

Background checks may be required for certain positions/projects.

Blue Orange Digital is an equal opportunity employer.

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