Clinical Quality Associate

About Eden Health

Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with clients across the country, Eden Health offers 24/7 digital healthcare, same day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our team reflects this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their career.

• Executing on the population health program by engaging with patients who have clinical quality needs using standardized scripts and individual knowledge.
• Reviewing charts of patients with gaps in care to see if the gap can be closed through existing documentation, and giving providers feedback regarding documentation improvement or further documentation review as needed.
• Ensuring that records regarding clinical quality gaps from outside providers are received and documented appropriately in the EHR
• Engaging with patients through CFE messages, Next Steps, and phone calls to close their gaps in care.
• Providing longitudinal support to higher-risk patients by providing layman-level education about their codition, identifying their goals, coordinating their follow up appointments or labs, closing their gaps in care, and connecting them to resources available through their insurance company or in their community.
• Managing clinical programs (like weight management, diabetes or hypertension management, or post-ER management) by maintaining patient rosters, conducting outreach and enrollment, scheduling, monitoring eligibility, and documenting status.
• Report to VP, Care Transformation

• Patients have increased utilization of primary care services directly through Eden Health or as recommended by Eden Health
• Patients close their gaps in care
• Patients have measurably improved clinical outcomes and reduced cost of care
• Providers receive feedback and education about how to close their patients’ gaps in care and consistently deliver evidence-based primary care services to patients

• 1-2 years in a patient-facing role
• Self-starter who takes initiative to complete projects without close supervision
• High level of problem-solving, flexibility, and creative thinking
• Organized, and able to manage multiple initiatives at once while remaining positive
• Strong oral and written communication skills
• Dedication to serving patients and improving their health.
• Presume good faith among patients and providers, and communicate with empathy and compassion
• Knowledgeable in managing and manipulating spreadsheets, including pivot tables, conditional formatting, and basic Excel/Google Sheets functions
• If not knowledgeable, then an appetite and aptitude to learn
• Determined to make an impact that is measurable
• Direct clinical experience is not required, but preference may be given to candidates with experience as a medical assistant, community health worker, health coach, or a similar role

• Remote first company and culture: Featured in Built In’s 2023 100 Best Hybrid Places to Work
• Featured in Forbes’ list of America's Best Startup Employers for 2023
• Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
• Competitive salary and equity compensation package
• Medical, dental, and vision insurance and commuter benefits
• Dedicated Culture Committee led by CEO
• Positive, inclusive, supportive culture cheering you on your journey
• Strong and quickly growing client base of America’s leading employers

While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them.

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.

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