Client Success Specialist - PMU Launch

Welcome to PMU Launch, a company driven by a powerful vision and a mission to revolutionize the education space in the beauty sector. Led by co-founder Renato Fabri, PMU Launch aims to empower individuals, particularly women, to take control of their lives and transform their situations.

🔍 Problem Solvers in Education 🎓

PMU Launch recognizes a pressing problem in the current education system—its failure to provide comprehensive training in happiness, confidence, financial success, and wise decision-making without burdening students with massive debt. By addressing this problem head-on, PMU Launch is committed to delivering impactful solutions and making education accessible to all.

💡 Vision: Empowering through Information 🚀

The vision at PMU Launch is based on a fundamental belief—that every human has the potential to lead a happier and more successful life when armed with the right information. They are a beauty consultant firm, and their primary goal is to empower women to take control of their lives and transform their situations. Whether it’s a single mom with three kids or facing disbelief from her partner, they believe that anyone can achieve greatness. This also extends to men in the beauty field who share these aspirations.

🌍 Global Impact 🌎

With a mission to revolutionize the education space, PMU Launch aspires to make a significant impact in the beauty sector. The company aims to empower 10,000 beauty practitioners worldwide to assist 1,000 artists each, enabling them to confidently serve a thousand clients. Their reach extends across countries like America, Canada, the UK, Australia, and New Zealand.

🏆 Core Values 🙌

PMU Launch upholds a set of core values that guide their actions and shape their culture:

1️⃣ Integrity: Upholding honesty and trustworthiness, PMU Launch emphasizes the importance of keeping one's word and being reliable.

2️⃣ Prioritize Health and Well-being: PMU Launch recognizes that maintaining personal well-being is crucial for providing the best support to others. They encourage a healthy lifestyle and continuous self-improvement.

3️⃣ Ethics, Morale, and Responsibility: PMU Launch values ethical conduct, high morale, and taking responsibility for one's actions, fostering an environment of integrity and accountability.

4️⃣ Excellence: PMU Launch believes in the pursuit of excellence in every endeavor. They strive to maintain high standards and deliver exceptional results consistently.

5️⃣ Attract and Develop the Best Talent: As PMU Launch continues to expand, they seek individuals who are passionate about their mission and want to grow alongside the company. They offer a learning environment and valuable experiences to nurture talent.

6️⃣ Deliver Results: PMU Launch's success lies in their commitment to delivering tangible outcomes. With a track record of transforming lives and helping students achieve financial growth, they focus on providing the necessary tools and guidance to drive results.

7️⃣ Moral Responsibility to Help Humanity: Beyond financial success, PMU Launch believes in making a positive impact on humanity. Their products and services are designed to transform lives and create opportunities for personal growth and empowerment.

8️⃣ Customer Experience is Key: PMU Launch places utmost importance on providing exceptional customer experiences. They foster trust and friendship and guide their clients towards making the best decisions for their success.

Join PMU Launch on their mission to change lives, transform the beauty industry, and empower practitioners to reach extraordinary heights!

As a Client Success Specialist, you will play a pivotal role in ensuring the success of the clients and the overall growth of the company’s online education course business. You will primarily focus on onboarding new clients, providing guidance and support throughout their journey, and managing various aspects of their daily operations. Your expertise in managing projects and clients, along with your ability to develop action plans and execute strategies, will be instrumental in helping clients achieve their goals.

Responsibilities include:

🚀 Leading clients from start to finish, familiarizing them with the company’s business principles and strategies.

🎉 Onboarding new clients via Zoom, exuding high energy and reinforcing their decision to join PMU Launch.

📋 Collaborating with clients to develop action plans and software to drive their activity.

📞 Conducting overview calls and reviewing client messages with their prospects, providing valuable feedback for course correction.

🔍 Analyzing and troubleshooting clients' sales and marketing value chains to help overcome constraints.

📚 Monitoring clients' progress in the program, ensuring timely completion of the material.

⏰ Conducting weekly check-ins on Key Performance Indicators (KPIs) for each client.

📈 Tracking client success using the company’s offboard tracker.

📝 Documenting all client interactions, including metrics, call reviews, and message reviews, using Trello.

This is a full-time role requiring availability from 7 AM to 4 PM EST (or alternatively, 6 AM to 3 PM EST), with a minimum of 4 hours of overlap with the team and customers in the US Eastern Standard Time Zone between 8 AM and 5 PM. Additionally, during weekends, you may be required to work 2-4 hours per day for urgent tasks. Please note that this is a high-performance position in a dynamic company, and PMU Launch is only seeking individuals who are smart, ambitious, and bring value to the team. If you consider yourself an "A-player" and have a proven track record of success, go ahead and apply.

Requirements

To excel in this role, you need to have: 

✅ Excellent English (spoken and written).

✅ "Get stuff done" attitude with a strong sense of responsibility and problem-solving skills.

✅ Adaptability to handle new challenges and lead clients with no prior experience.

✅ Demonstrated personal excellence and a track record of high achievement.

✅ Exceptional project and people management abilities.

✅ Versatility and ability to handle diverse tasks and learn new skills on the job.

✅ Meticulous attention to detail.

✅ Availability and responsiveness for chat messages at any time.

✅ Reliability in managing multiple recurring tasks throughout the week.

Brownie points for:

• Experience in sales, operations, or project management
• Experience with, Slack, Trello, Google Calendar, Google Drive

PMU Launch is in search of a highly ambitious, charismatic, and proactive individual to join their team. If you're eager to work in a young and vibrant company with a mission to make a difference in women's lives, and if you excel in people skills, management, organization, and solving unprecedented problems with perfectionism, then this position is perfect for you. 

If an individual brings huge value to the firm, PMU Launch has no problem paying them a lot of money and huge bonuses. The company wants them to share in the success and receive the benefits for their efforts. That being said, you need to start somewhere and the company needs an opportunity to evaluate your work quality, personality, and other relevant factors.

Benefits

What’s in it for you?

• $2000 - $2500* per month + bonuses
• Full-time & fully remote
• Opportunity to learn and be mentored by the CEO, gaining valuable insights and personal growth as a worker and individual.
• Potential for high earnings with generous salary and significant bonuses, commensurate with the value and impact you bring to the company.
• Room for professional growth and advancement as the company expands.
• Opportunities for flexible working arrangements and work-life balance.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This job opening is actively seeking the perfect candidate and will close once found. To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application that stands out.

JobRack has been contracted by PMU Launch to support them in their hiring process on their behalf. As part of this, the JobRack team has gained a full understanding of the needs of PMU Launch and will review, filter, screen and test candidates in line with this.

Candidates that best meet the needs of PMU Launch will be submitted as part of a final shortlist. Feedback will be provided throughout the process.

At the request of PMU Launch, applications for this position must be submitted through JobRack and direct contact with the employer is not desired. If you have any questions, please contact JobRack at john@jobrack.eu

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

In case you are applying for a full-time role: Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

– Only candidates from Eastern Europe are eligible to apply –

We look forward to receiving your application! 

To make sure you receive updates on your application please add john@jobrack.eu to your email address book.  

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq

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