Client Success

About Popcorn Growth

We are an award winning, TikTok-first, influencer marketing agency and social media company, here to shake up stuffy, old-school agency practices.

We know that success on TikTok for brands depends on speed and efficiency.

We know that creators do their best work when we let them be the creatives.

We’ve operationalized the whole influencer marketing process so that we can help brands move at the speed of TikTok.

Now, we are looking for passionate industry disruptors who are ready to move as fast as we do.

Client Success Job Description

This is a fully-remote WFH position. We just want the best, wherever you are.

In this position, you will be part of a dynamic and fast-paced team that values impact, efficiency and independence. As a fully remote company, all of our team members must be able to take full responsibility for their roles and sphere of influence.

Our clients are respected brands. You must be comfortable engaging with high-value clients and providing insight on the influencer marketing and social media space.

As a client success representative, you will be the bridge between our day-to-day operations team and our active clients. It will be your responsibility to organize, multitask, and manage all client facing requests, questions, and expectations.

What does a typical day look like?

When our sales team closes a client account, you will work alongside the sales team on handover. From this point on, you will be responsible for fully understanding the client’s unique needs and goals. This will entail watching recordings of all previous sales calls, reading through all client threads, and ensuring you have been adequately briefed by the account’s sales rep.

From here, you will schedule an onboarding call to get all the information needed to kick off the campaign and establish a relationship with the client. You will manage this relationship and serve as the one point of contact (predominantly via email) once they have been onboarded.

In the background, you will liaise with the Campaign Management Team based in Asia, the Creative Team based in the US, and the Creator Discovery team based in the US. You will touch on every part of the campaign process and be expected to provide a streamlined experience for the client as well as all Popcorn Growth teams.

Will you succeed in this role?

Because we are a start-up, we may not have the most robust and in-depth training process, so people who excel in our environment are people who are fast, independent learners who can pick up concepts quickly.

You simplify, simplify, and then simplify again. We found this to be counter-intuitive for those who might have worked in other agencies or organizations that thrive on complicating processes to justify value. Nothing wrong with that! Popcorn Growth is just different. If you like short emails and dislike jargon, you might be a fit :)

We are:

• We think before we understand, and then we implement.

• We prioritize high-impact actions.

• We apply judgment on:

  • When to get involved and when to get out of the way.

  • When to be an independent problem solver and when to ask for help.

• Good and fast is better than slow and perfect.

• Stuff gets done, stuff gets done well.

• There are days we are motivated, there are days we are not motivated. Every day, we are disciplined.

• We trust each other because of transparency.

• We reward performance, not hours worked, not tenure.

Compensation

Popcorn Growth team members start off as part-time independent contractors (4 hours a day). The goal is to promote you to a full-time position within a month based on strong performance.

Client Success Requirements

• Minimum college education

• Marketing background preferred

• 3 to 8 years of work experience

• Ability to work under pressure and deal with conflict

• Superior listening and communication skills

• Strong written and verbal communication, with the ability to manage high stress situations and conflict with tact will be required

• Proven ability to summarise complex internal discussions into coherent and professional client communication  

• Strong ownership over deliverables and not the hours - it's about getting the job done and showing up when necessarily, and not about office hours

If you're interested, kindly click the APPLY button below

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