Client Success Manager (Public Sector)

Propelus is modernizing how professionals, their employers, regulators, and associations work better together. For over 20 years, Propelus solutions — CE Broker, EverCheck, and Immuware — have propelled the progress of millions of dedicated professionals in their career journey. Our market-leading workforce compliance management technology, full-lifecycle continuing education software, and vital data simplify total professional management for a happier workforce, better operations, and safer communities.

We are seeking a motivated and proactive Client Success Manager that is dedicated to the growth and management of their assigned clients. You will provide ongoing assistance through business reviews, reports, analyzing account data, and will be the voice of CE Broker. Successful CSMs effectively identify growth opportunities and work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience. You will be a natural leader with a passion for customer service and building relationships, driving adoption and integration with CE Broker’s platform.

Responsibilities | Duties of this position include but are not limited to

• Serve as the day-to-day contact for assigned clients that are live in CE Broker

• Build client trust and expand existing relationships through regular contact

• Define business objectives for the client and develop a strategic direction for success

• Ensure highest return on investment while enhancing the client experience

• Guide and support clients through continuing education audits

• Manage escalated client issues, provide swift resolutions and recommendations for the future

• Ensure smooth implementations and provide exceptional training presentations to new key users

• Travel as needed to meet with clients nationwide and attend industry events

Qualifications & Desired Skills

• Strong client-facing skills

• Ability to grow relationships and develop new revenue opportunities

• Smart, organized and relentlessly resourceful

• Excellent verbal and written communication

• Flexible team player who can work autonomously in a demanding, ambiguous environment

• Excellent problem solving and decision making skills

• Commitment to CE Broker’s vision and culture

• Bachelor’s degree or equivalent professional experience

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine!

• Professional development allowance to help you grow in the ways that mean the most to you.

• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.

• 401K with company matching, as well as financial planning education and resources.

• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.

• Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

This position is scheduled to work 40 hours per week, M-F unless required otherwise by projects. This job is open to candidates authorized to work in the US and located within US borders.

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