Client Success Manager

When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product-led growth, AI, customer success, CMOs, you name it, we’re home to thriving communities for them all. 

Through market-leading accredited courses, unrivalled membership plans, industry-shaping reports, thriving communities, and first-class events, we’re redefining the way companies access education and scale. Fearless in our approach, and innovative in execution, we continue to push the boundaries of what’s possible.

Our community is a magnet for startups and enterprises in the UK. They're attracted by opportunities to connect with our vibrant audience, embracing branding, thought leadership, lead generation, and skills development. As an Client Success Manager, you play a pivotal role connecting these organisations with our community, ensuring they maximise their partnership's potential.

Key Responsibilities:

• Onboarding Excellence: Collaborate with the wider Sales teams to develop a top-tier post-sales onboarding experience for our partners, guiding them from understanding their needs and goals to delivering the activation essentials. Your mission is to provide an exceptional customer experience.

• Relationship Cultivation: Foster authentic relationships with our partners, conducting regular reviews and offering strategic insights to keep them engaged and informed.

• Value Maximisation: Team up with our Client Insights, Sales, and Marketing experts to proactively enhance ROI and ensure our partners realise the full spectrum of benefits from their collaboration with us.

• Product Proficiency: Become a product expert, spotting opportunities to align our partners' objectives with upsell and cross-sell options that support our wider retention and revenue targets.

• Process Enhancement: Play a pivotal role in refining our Account Management processes, crafting playbooks as the foundation for a growing team dedicated to strengthening partnerships.

Requirements:

If the below sounds like you - we’d love to hear from you:

• Quantifiable experience in a client-facing role like B2B Account Manager, Project Manager, or Client Relationship Manager (Required)

• Highly organised with the ability to manage multiple projects simultaneously, ensuring accuracy and professionalism due to their connection with paying customers.

• Self-driven and capable of taking ownership of your workload while confidently holding others accountable for meeting deadlines.

• A team player with a commitment to collaborative success, understanding that it's a collective effort to achieve our goals.

• A creative problem-solver who can think on their feet, resolve issues, and identify opportunities for improvement.

• Demonstrated empathy and a proven track record of relationship-building in various client-facing roles.

• Comfortable with the dynamic nature of startup life, showcasing adaptability and resourcefulness.

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Benefits

• Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday

• Enhanced Family Policies

• Private Medical & Dental

• Life Insurance: (4 x salary)

Wellbeing:

• On-demand therapy, coaching & mental fitness via Oliva

• Heavily subsidised gym membership via Gympass

• Cycle to work & Workplace Nursery schemes

• Early bird or night owl? Our flexible hours policy allows you to structure your work for when your most productive

• Monthly Allowance via the thanksBen platform. £600 annually in year 1 and increasing with tenure.

Learning & Development: 

• Personal L&D budget £500 annually in year 1 and increasing with tenure

• Volunteer & L&D Days: 4 days a year (one per quarter) for you to dedicate to either L&D or Charity or Volunteer activities.

• Team Trainings and development

New tech gear: Laptop, screen, mouse, keyboard. We got you covered.

Company social events

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Community and Inclusion

We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day.

If you’re worried you don’t quite hit all the requirements we’ve listed, don’t let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you’d be a great fit then we’d love to hear from you.
We are The Alliance - in more ways than one.

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