Degreed

USA

Posted on: 03 December 2023

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Client Success Manager

Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world's expertise.

This role will report to the Director, Client Success and will be located remotely anywhere in the US.

Day in the Life

Understand the client’s business objectives and learning strategy
Develop client-specific action plans to move clients further along with adoption of Degreed
Maintain account and client progress details in our management and tracking applications to help organize portfolio
Gain client confidence to consult on their strategy and use of Degreed; and architect solutions to add value
Identify opportunities to expand the existing client user base
Create and upgrade internal tools, templates and other operational tools to become a more efficient unit
Able to distill key accomplishments, risks and status to formulate a concise client assessment for management to support decisioning
Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering and Sales
This description reflects management's assignment of essential functions; it does not prescribe or restrict other tasks as assigned and is subject to change at any time.

Who You Are

5+ years of experience managing client relationships and navigating scope conversations with positive outcomes for enterprise clients
5+ years of experience managing multiple enterprise-level projects with high complexity; familiar with matrixed project teams
Prior experience creating and presenting compelling action plans based on metrics, data and client history
Advanced proficiency with Microsoft Excel and PowerPoint
Ability to manage and interact with client stakeholders at all levels (Individual contributors to C-Suite) and demonstrate the ability to communicate technical concepts to a non-technical audience.

What Sets You Apart

Broad based knowledge of enterprise Learning and Development functions
Experience leading or implementing HR-specific programs related to performance management, skills and competency mapping, talent acquisition, career pathing or other similar talent management domains.
Quick learner - Ability to grasp new concepts and technology quickly
Understanding of curricula mapping and training needs analysis
Experience in consulting and professional services and/or experience working in a learning organization
Experience prioritizing time allocations based on anticipated value add for clients in a fast-paced and changing environment

Compensation and Benefits at Degreed

Degreed is passionate about pay transparency and we are committed to fair and equitable compensation practices. The pay range for this role is $85,000 - $118,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

We believe your best work happens when you have a complete life balance, and Degreed gives you the support and flexibility to make that happen. Degreed is committed to delivering a comprehensive benefits program that provides the support you need. At the time of this posting, this role is eligible to participate in the following benefits and wellness programs:

Comprehensive health insurance for you and your family (both PPO and HDHP plans available)
Dental and vision plans for you and your family
Employer-paid life insurance, AD&D, short-term disability, and long-term disability
Company equity
401(k) Retirement Savings Plan with up to 4% match
Company funded HSA and dependent care FSA (pending eligibility)
Generous Parental Leave
Unlimited Paid Time Off and 5 sick days per year
Education benefit: Up to $1,200 per year for anything you want to learn (and we mean anything!)
One-time Home Office Stipend to make your workspace more comfortable
Monthly internet and phone stipend
Monthly wellness stipend through Forma
Wellness programs focused on your financial, physical, and mental wellbeing

*Degreed reserves the right to modify these benefits at any time, for any reason in accordance with applicable law. Please note the offerings vary based on location.

Work Environment & Physical Demands

Degreed is a remote-first company, however our roles are open to in-office or hybrid if you live in a city with a physical office location. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity machinery as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.

Additional Information

Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Degreed uses the E-Verify employment verification program.