Client Relationship Coordinator

About us

Softheon helps make healthcare more affordable, accessible, and plentiful. Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. Work for a fast-growing, established, and profitable company where you can power what’s next in healthcare.

At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by over 100 health insurance carriers and having processed over 30 million enrollments since the Affordable Care Act's inception. Our platform has been ranked #1 in addressing the industry’s ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, and ACAP.

Softheon is looking for an outgoing and precise Client Relationship Coordinator to support the Government and Health Plan Client Executive teams with day-to-day responsibilities surrounding client operations. This person must have a very strong attention to detail in order to be able to efficiently take and review meeting minutes. This role will work with many other people both externally and internally. Success in this position will require someone who is willing to help out their team along with having excellent communication and organizational skills. If you are looking to be exposed to the client relations side of business this may be the role for you!

Requirements

You Will:

• Coordinate internal and external meeting invites.
• Take and distribute meeting minutes internally and externally.
• Track timelines and resources for operational processes (daily, weekly, monthly).
• Track operational deliverables and action items through internal trackers and follow up.
• Manage time while tracking deliverables simultaneously.
• Must be able to communicate with ease with clients and Softheon employees.
• Must be able to form a positive and lasting relationship with customers.
• This candidate will need to think critically and proactively.
• Achieve goals consistently and efficiently.
• Must produce highly precise and accurate work.

You have:

• Bachelors in Business Administration or related area
• Zero to two years’ work experience in a customer facing job.
• Working experience with Microsoft Office Suite, specifically Excel.
• Ability to work in a fast paced, team oriented, agile environment.
• Excellent problem solving and organization skills.
• Exceptional verbal and written communication skills.

Benefits

What we offer:

• Work from your home company with a one-time home office stipend;
• Excellent benefits package that includes health, vision and dental coverage for you, your spouse and dependents;
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability insurance, and parental leave;
• 15 days to unlimited PTO based on YOS plus 9 additional holidays;
• An opportunity for you to be part of a team committed to improving healthcare access and affordability by leveraging innovative technology solutions;

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. We make recruitment hiring decisions based on each candidate's experience and skills. We value your passion to make healthcare affordable, accessible, and plentiful.

Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

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