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Sprymethods company logo

Sprymethods

USA

Posted on: 12 August 2024

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Client Delivery Manager

Who We’re Looking For (Position Overview):
Spry Methods is on the search for a Client Delivery Manager to join our team remotely.


What Your Day-To-Day Looks Like (Position Responsibilities):
  • Representing NS2 to customers as the overall engagement leader
  • Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract
  • Understanding contract details and managing to in-scope requirements
  • Managing all applicable technical and functional aspects of engagements
  • Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary
  • On-boarding customers into the NS2 ticketing system 
  • Documenting and managing decisions, actions, and issues throughout the project lifecycle 
  • Defining, documenting, and managing risks from identification through mitigation 
  • Coordinating and facilitating the following processes per NS2 guidelines: 
  • Build Sheet Management 
  • Change Management 
  • Escalation Management 
  • Delivering project and customer status as defined by NS2 Leadership 
  • Facilitating and / or participate in internal meetings and reviews as required 
  • Managing, tracking, and reporting on incidents, service requests, and ticket aging 


  • What You Need to Succeed (Minimum Requirements):
  • Bachelor degree in Computer Science, Information Systems, Economics, Business, Math or Statistics OR significant Professional Equivalence. 
  • Excellent oral and written communication skills.  Ability to interface with all levels of an organization including Directors and VPs. 
  • Proven project management experience leading technical engagements  
  • Knowledge of cloud computing concepts, software, and systems (i. e. networking, virtualization, VMware, hypervisors)  
  • Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform 
  • Knowledge of SAP Software, implementations, upgrades, etc. 


  • Ideally, You Also Have (Preferred Qualifications):
  • Program Management Professional (PMP) Certification 
  • Practical understanding of cloud architecture and IaaS operations model 
  • Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies) 
  • Prior experience with SAP Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems) and/or SAP BASIS 
  • Experience in a Managed Services environment 
  • Ability to interface with clients at the CxO level as required 
  • Tags

    amazon
    azure
    cloud
    vmware
    project management
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