Sprymethods

USA

Posted on: 12 August 2024

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Client Delivery Manager

Who We’re Looking For (Position Overview):

Spry Methods is on the search for a Client Delivery Manager to join our team remotely.

What Your Day-To-Day Looks Like (Position Responsibilities):

Representing NS2 to customers as the overall engagement leader

Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract

Understanding contract details and managing to in-scope requirements

Managing all applicable technical and functional aspects of engagements

Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary

On-boarding customers into the NS2 ticketing system

Documenting and managing decisions, actions, and issues throughout the project lifecycle

Defining, documenting, and managing risks from identification through mitigation

Coordinating and facilitating the following processes per NS2 guidelines:

Build Sheet Management

Change Management

Escalation Management

Delivering project and customer status as defined by NS2 Leadership

Facilitating and / or participate in internal meetings and reviews as required

Managing, tracking, and reporting on incidents, service requests, and ticket aging

What You Need to Succeed (Minimum Requirements):

Bachelor degree in Computer Science, Information Systems, Economics, Business, Math or Statistics OR significant Professional Equivalence.

Excellent oral and written communication skills. Ability to interface with all levels of an organization including Directors and VPs.

Proven project management experience leading technical engagements

Knowledge of cloud computing concepts, software, and systems (i. e. networking, virtualization, VMware, hypervisors)

Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform

Knowledge of SAP Software, implementations, upgrades, etc.

Ideally, You Also Have (Preferred Qualifications):

Program Management Professional (PMP) Certification

Practical understanding of cloud architecture and IaaS operations model

Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies)

Prior experience with SAP Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems) and/or SAP BASIS

Experience in a Managed Services environment

Ability to interface with clients at the CxO level as required