Client Account Director

If you love building brands, developing account strategies, and delivering client delight, we’re looking for you! Come join our growing Account Management team. This is a full-time, remote (must reside in California, Los Angeles-area preferred) position reporting directly to the Chief Executive Officer.

Herman Scheer is a consultancy that knows why we feel the way we feel is a force, and the buying power it inspires is unstoppable. A consultancy that knows that businesses that prioritize connection over transaction are the ones that succeed.

From early and late-stage start-ups to mid-market enterprises across several different industries; our work always begins with categorical and cultural insights that we leverage into our strategies across brand, social, and campaign-oriented creative work.

We’re a consultancy with big heart and daring instincts, with a sunny disposition and an assertive gait. Made up of people-people kind of people working remotely. We are enamored by how brands connect to people, and how people connect to brands.

We’re at an exciting time in our trajectory, sitting on a trove of exceptional work the world has yet to see, a suite of processes empowering folks to do their best work at a healthy margin, and a reputation for quality that gives us confidence and optimism for a high-growth future.

As a Client Account Director, you will be a key point of contact for Herman-Scheer clients. We're looking for a Client Account Director obsessed with building and growing client relationships with emerging and established brands. You will be working alongside our CEO and team of project managers and other Account Directors to ensure client satisfaction and continued client relationships as we help to launch and grow exciting consumer brands.

What you'll do

• Organic Growth with Our Amazing Clients: Be entrepreneurially minded and constantly looking for ways to improve our clients' business results and mutually beneficial ways to expand our working relationship.
• Strategic Consulting: Serving as a trusted advisor to our clients, advise C-Level clients on business challenges and opportunities, from start-up to enterprise levels.
• Creative Marketing: Understand the creative process, and be able to guide our clients through it and articulate its value to their business.
• Relationship Management: Most importantly, always focusing on creating absolute delight amongst our clients and establishing long-term and fruitful relationships.
• Strategically manage client relationships: Build and maintain strong relationships with clients by being the main point of contact, addressing their needs, and identifying opportunities to upsell or cross-sell our services
• Develop and execute strategies for growing business relationships: Work closely with clients to understand their business goals, challenges, and opportunities, and develop and execute strategies to help them achieve success
• Ensure client delight: Ensure that clients are consistently satisfied with our services by providing exceptional customer service, delivering projects on time and on budget, and anticipating and addressing any issues before they become problems.
• Lead special strategic initiatives: Lead special strategic initiatives, such as elevating our process and offering in research, to improve our service offerings and differentiate ourselves from competitors
• Collaborate with internal teams: Work closely with our internal creative and strategy teams to develop and execute client strategies, ensure project deliverables are on time and on budget, and identify new opportunities for growth.
• Stay up-to-date with industry trends: Stay up-to-date with industry trends and best practices, and leverage this knowledge to provide strategic guidance to clients and internal teams.
• Provide financial oversight: Provide financial oversight for client accounts, including budgeting, forecasting, and reporting.
• Meet revenue targets: Work to meet revenue targets by identifying opportunities for upselling or cross-selling our services and working with the sales team to close deals.

Requirements

What you'll bring

• 5-7+ years working at an agency, start-up or similar environment in a sales, account management, or customer success role
• Experience with content production required
• Comfortable working autonomously in an ambiguous environment
• Detail-oriented and skilled in time and deadline management
• Ability to multi-task and handle multiple clients and projects at once and at high speed

Benefits

Benefits to be at your best
At Herman-Scheer, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, and support their families.

• $50/month Health & Wellness stipend and $50/month Work From Home stipend
• $600/year Learning & Development stipend
• $250 initial WFH set-up benefit
• 100% medical, vision, and dental coverage
• Employer-Sponsored Life Insurance coverage
• Employer-Sponsored Short Term Disability Insurance
• Employer-Sponsored Employee Assistance Program (EAP)
• 15 days of PTO and 6 sick days
• Paid Holidays
• HS Winter Break (week between Christmas and New Years)
• Fully remote work environment - yes, really!
• Apple computer and gear
• Work alongside great people, doing great work for great clients

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