Claims Assessor

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.  

We’re recruiting for Medical Claims Assessors to join us in our Group Protection department. Working on either a hybrid basis in our Hove office or completely Homebased, With a salary of up to £42,000 depending on experience.  

What you'll be doing:

• You’ll provide pro-active and comprehensive claims assessment and management services for a defined account portfolio, and checking liability with your authority level
• Assessing and triaging Group Protection claims, deciding what medical evidence to obtain in line with L&G’s philosophies
• Providing a comprehensive assessment of Group Protection claims and determining liability, while meeting the expectations of our clients and stakeholders
• Cultivating effective relationships with IFA’s and Policyholders (employers), to maximise the effectiveness of our benefit management processes, including the provision of support for the portfolio management of defined schemes
• Assisting in the provision of Management Data on portfolio accounts which analyses performance and identifies key trends
• Training, mentoring, and developing other members of the claims team
• Developing processes that deliver compliant and consistent levels of service, such that our customer and client expectations are met

Who we're looking for:

• In depth knowledge of Group Protection or Income Protection products
• Understanding of medical conditions and the effect these can have on someones ability to work
• Strong written and verbal communication skills; analytical and risk management skills; ability to be creative and strategic thinking
• Proficiency in Microsoft office suite and IT savvy
• Strong claims medical assessment skills

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

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