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Griffin
UK
Posted on: 04 March 2024
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Chief Operating Officer
Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.
We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.
The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.
At Griffin, we want to change this.
We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.
But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.
Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.
We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.
The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.
There are three core elements to operations at Griffin: banking operations; operational resilience; and customer support. Across all teams, we place significant emphasis on quality, compassion, ownership and curiosity. You will be empowered to lead our operations guild, make meaningful decisions and be supported to make sure we collectively get those decisions right.
As COO, you will be key in helping us build and run a truly resilient bank that centres around bringing value to our customers.
The ideal candidate for this job will have most of the following:
- A proven track record of scaling operations in technology-driven companies
- Prior leadership experience covering operational payments and cash management
- People management experience (leading teams and helping to develop other’s careers)
- A total focus on outcome over ego
- Prior experience leading or being involved in key strategic milestones e.g. launching new products or expansion into new geographies
- Comfort rolling your sleeves up - we’re still a relatively small firm, and you’ll need to step in to fill the gaps from time to time
- Comfort working cross-functionally, involving other teams and skillsets wherever possible
- Strong coaching skills
We’re a remote-first company, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:
- A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
- A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write).
As COO at Griffin, you will report to the CEO and...
- Hold SMF24, alongside the firm’s Chief Technology Officer.
- Sit on the Executive Committee and report to the Board on relevant matters.
- Be the people manager for the operations function
- Own all facets of internal operations at Griffin, including (but not limited to) banking operations, payment operations, and customer support.
- Drive operational efficiency through technology to maximise the performance of the operations function in a financially sustainable way whilst continuing to deliver a high-quality customer experience.
- Own Griffin’s operational resilience framework and work to embed continuity and anti-fragility deeply within the firm’s operating DNA.
- Own Griffin’s vendor management infrastructure, including due diligence, ongoing performance evaluation and monitoring of the company’s vendors and third-party service providers
- Lead Griffin’s customer service team. This includes designing and implementing appropriate systems and controls so that Griffin provides good customer outcomes.
- Be a key partner in the product development process, identifying operational requirements and executing on their delivery.
The salary for this role is £150,000 - £180,000 DOE
We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.
- 25 days off a year + bank holidays
- Flexible, remote-friendly working - including supporting home office setup
- Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
- Auto-enrolment into company pension scheme
- Enhanced parental leave with up to 6 months at full pay
- Private medical insurance and life insurance (provided by Vitality and AIG respectively)
Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.
N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.
Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you
Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.
Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.
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